Housekeeping Supervisor - [S]

Callaway Resort & Gardens; Pine Mountain (GA); On-site; USD 42,000 - 52,000; Full time

Job summary

Callaway Resort & Gardens in Pine Mountain, GA seeks an experienced housekeeping supervisor to lead and train teams, inspect rooms and public areas, manage supplies, and coordinate with maintenance. The role ensures guest satisfaction through high cleanliness and safety standards.

You will oversee scheduling, report on room status and department costs, and uphold OSHA and chemical safety guidelines in a fast-paced hospitality environment.

Qualifications

• Minimum 2 years in housekeeping or hospitality with supervisory experience.
• Experience training housekeeping teams to maintain high cleanliness standards.
• Skilled in scheduling, inventory management, and efficient cleaning protocols.
• Strong team leadership, motivation, and conflict-resolution abilities.
• Attention to detail to ensure top cleanliness and safety.
• Ability to prioritize workload and coordinate multiple tasks in a fast-paced environment.
• Excellent verbal and written communication with staff and guests.
• Physically capable of standing, walking, bending, and lifting up to 50 lbs.
• Understanding of cleaning techniques, chemical use, and safety policies.

Responsibilities

• Staff Management and Supervision: oversee scheduling and duties for housekeeping staff.
• Quality Control and Inspection: conduct inspections of guest rooms and areas for standards.
• Training and Development: train new staff on procedures and safety policies.
• Inventory and Supply Management: monitor and control cleaning supplies and linens.
• Guest Services and Issue Resolution: respond to guest requests and service issues.
• Maintenance Coordination: coordinate with maintenance for repairs.
• Administrative Duties: prepare reports on room status, payroll, and expenses.
• Safety and Compliance: enforce health, safety, and sanitation policies.

Skills

Staff scheduling

Team leadership

Inventory management

Cleaning protocols

Communication skills

Problem solving

Attention to detail

Physical stamina

Decision making

Job description

Job Responsibilities and Duties:

• Staff Management and Supervision: Oversee, schedule, and assign duties to housekeeping staff (room attendants, public area attendants, contractor laundry) to ensure adequate coverage and task completion. Cleaning in al areas when needed.

• Quality Control and Inspection: Conduct regular and thorough inspections of guest rooms, public areas, and back-of-house areas to ensure compliance with established cleanliness, tidiness, and hygiene standards.

• Training and Development: Train new housekeepers on cleaning procedures, safety policies (e.g., proper chemical use, OSHA regulations), and company standards, and provide ongoing coaching and performance feedback.

• Inventory and Supply Management: Monitor, order, and control inventory of cleaning supplies, linens, and room essentials, ensuring sufficient stock levels while managing costs and conducting regular linen counts.

• Guest Services and Issue Resolution: Promptly and professionally respond to guest requests, complaints, and special requests to ensure a positive experience and resolve any service issues aligned with lost and found.

• Maintenance Coordination: Inspect facilities and equipment for any damages or malfunctions and coordinate with the maintenance or engineering department to ensure timely repairs.

• Administrative Duties: Prepare various reports concerning room status, work assignments, payroll, and department expenses. They may also be involved in screening job applicants and recommending personnel actions (promotions, dismissals).

• Safety and Compliance: Enforce all health, safety, and sanitation policies and procedures, ensuring a safe working environment for all staff.

Skills and Qualifications:

Experience:

• A minimum of 2 years of experience in a housekeeping or hospitality setting is often required, with prior supervisory or leadership experience highly preferred.
• Proven ability to manage and train housekeeping teams to ensure high standards of cleanliness and guest satisfaction.
• Skilled in staff scheduling, inventory management, and implementing efficient cleaning protocols to exceed brand standards.
• Strong team management, motivational, and conflict resolution abilities are essential to guide and support the team effectively.
• Attention to Detail: Impeccable attention to detail to ensure the highest standards of cleanliness are maintained.
• The ability to prioritize workload, manage schedules, and coordinate multiple tasks efficiently in a fast-paced environment.
• Excellent verbal and written communication skills to interact effectively with staff, guests, and other departments.
• The role can be physically demanding, requiring the ability to stand for extended periods, walk, bend, and lift or move items up to 50 lbs.
• The capacity to make quick decisions and resolve issues or emergencies calmly and professionally.
• A solid understanding of commercial cleaning techniques, chemical use, infection control, and property management systems is beneficial.