Housekeeping Manager

Choosecolumbusga; Georgia; On-site; USD 42,000 - 62,000; Full time

Job summary

Choosecolumbusga is seeking an Executive Housekeeper to lead the housekeeping team, ensuring guest rooms and public areas meet established standards through inspections and coaching. You will collaborate with Front Office and Engineering, manage payroll and budgets, conduct inventories, and maintain safety procedures while planning staffing and reporting on room status and guest concerns.

The role requires 3+ years in housekeeping, 1+ year of supervisory experience, and familiarity with PMS

Qualifications

• Thorough knowledge of hospitality housekeeping best practices and procedures.
• Minimum 3 years of directly related housekeeping experience.
• Minimum 1 year of prior management/supervisory experience.
• Basic computer skills with experience using property management systems; Opera and HotSOS preferred.
• Experience or training in housekeeping safety procedures (SDS, chemical disposal, blood-borne pathogens, hazard communication).

Responsibilities

• Collaborates with Executive Housekeeper to maintain and evaluate cleanliness standards according to established resort housekeeping procedures by regularly completing guest room and public area inspections.
• Ensures a positive, engaging, and empowering work environment for all Hosts, and high levels of Host engagement and job satisfaction.
• Collaborates and communicates with Front Office and Engineering regarding status, condition and functionality of guest rooms. Reports defects; places rooms out of order when engineering work is required and reinstates once completed.
• Communicates a clear and consistent message regarding the Housekeeping goals by providing direction, coaching, mentoring, correction, training, support and development of Hosts through timely and specific feedback and recognition.
• Understands, complies with and implements safety and security policies and procedures for a safe work environment, safe work practices (chemicals, floor equipment, et al), and guest safety and security.
• Assists the Executive Housekeeper with monitoring, planning, payroll costs, budgets and forecasts; assists with recruiting, onboarding, training, scheduling, payroll and appraising performance.
• Performs quarterly, monthly, and daily inventories of Housekeeping and cleaning supplies, linens, chemicals, etc.; assists in ordering operating/guest room supplies.
• Performs overall supervision of linen storage closets, supply areas, and other storage areas by conducting tours daily.
• Prepares reports detailing room status, special request items, and occupant information; distributes reports and processes special requests.
• Verifies VIP and group arrivals if they have not checked into the property when reports are completed.
• Assists in recording and tracking the daily housekeeping statistics.
• Maintains inventory and control of room keys; distributes keys to authorized staff.
• Maintains the lost and found system for items found throughout the property; stores and logs items; maintains records when items are returned to owners.
• Resolves guest concerns to ensure complete satisfaction.
• Acts in the role of Executive Housekeeper in absence.

Skills

Leadership experience

Guest service orientation

Communication skills

Safety awareness

Tools

Opera

HotSOS

Job description

Key Responsibilities

• Collaborates with Executive Housekeeper to maintain and evaluate cleanliness standards according to established resort housekeeping procedures by regularly completing guest room and public area inspections. Works with the housekeeping supervisor, room inspectors and Hosts to maintain standards and consistency.

• Ensures a positive, engaging, and empowering work environment for all Hosts, and high levels of Host engagement and job satisfaction.

• Collaborates and communicates with both Front Office and Engineering regarding status, condition and functionality of guest rooms. Reports defects. If required, places rooms out of order when engineering work is required and reinstates once completed.

• Communicates a clear and consistent message regarding the Housekeeping goals by providing: direction, coaching, mentoring, correction, training, support and development of Hosts through timely and specific feedback and recognition.

• Understands, complies with and able to implement safety and security policies and procedures for a safe work environment, safe work practices (chemicals, floor equipment, et. al), and guest safety and security.

• Assists the Executive Housekeeper with monitoring, planning, payroll costs, budgets and forecasts. Assists with recruiting, onboarding, training, scheduling, payroll and appraising performance.

• Performs quarterly, monthly, and daily inventories of Housekeeping and cleaning supplies, linens, chemicals, et al. Assists in ordering operating/guest room supplies once inventories are completed.

• Performs overall supervision of linen storage closets, supply areas, and other storage areas by conducting tours of the areas on a daily basis.

• Prepares a variety of reports detailing room status, special request items, and occupant information. Distributes reports accordingly and makes sure to process special requests.

• Verifies all VIP and group arrivals if they have not checked into the property when reports are completed.

• Assists in recording and tracking the daily housekeeping statistics.

• Maintains inventory and control of room keys; distributes keys to authorized staff.

• Maintains the lost and found system for items found throughout the property. Stores and logs items. Maintain records when items are returned to owners.

• Resolves guest concerns to ensure complete satisfaction.

• Acts in the role of Executive Housekeeper in his/her absence.

Qualifications

• Requires a work history that clearly displays a thorough knowledge of best practices and procedures in hospitality housekeeping

• At least three (3) years of directly related housekeeping experience

• At least one (1) year of previous management/supervisory experience

• Basic computer experience along with experience with property management systems required. Experience with Opera and HotSOS preferred

• Must have prior experience with and/or training in proper Housekeeping safety procedures (SDS, chemical disposal, blood-borne pathogens, hazard communication, etc.)