Head Housekeeper

InterContinental Hotels Group; Fort Leavenworth (KS); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401k

Job summary

InterContinental Hotels Group is seeking a Housekeeping Supervisor at Fort Leavenworth, KS. The role involves supervising room attendants and public areas, ensuring cleanliness and high standards in line with company objectives, and coordinating with other departments for seamless service.

The position requires 1–2 years of housekeeping experience with supervisory exposure, a High School Diploma or equivalent, and fluency in English.

Qualifications

• High School Diploma or equivalent plus 1-2 years housekeeping experience, preferably with supervisory exposure.
• Must speak fluent English.
• Physical ability to carry or lift items up to 50 pounds and push/pull up to 200 pounds.

Responsibilities

• Supervise and inspect the work of room and/or public area attendants to ensure quality standards.
• Assist with scheduling and room assignments to ensure proper coverage.
• Monitor performance and enforce company policies; alert management of issues.
• Ensure staff are trained and equipped to perform duties effectively.
• Inspect rooms, furnishings, equipment, and public areas for cleanliness and repair.
• Respond to guest requests and complaints to achieve satisfaction.
• Control expenses and minimize waste across housekeeping operations.
• Complete paperwork and log updates; coordinate with other departments.
• May perform housekeeping tasks and assist with deep cleaning projects as needed.

Skills

Fluent English

Supervisory experience

Team leadership

Education

High School Diploma or equivalent

Job description

Role Purpose

Supervise and inspect the work of assigned room and/or public area attendants to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.

Key Accountabilities

• Assist with scheduling and room assignments to ensure proper coverage.
• Monitor performance and recommend disciplinary action in accordance with company rules and policies. Alert management of potentially serious issues.
• Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their respective job duties.
• Inspect all assigned areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction. Advise employees of deficiencies and instruct on corrective action. Provide adequate retraining as needed.
• Inspect storage rooms and room attendant carts for neatness, cleanliness, adequate supplies, and good repair.
• Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
• Control expenses and minimize waste within all areas of housekeeping.
• Complete all paperwork and closing duties such as filling out supply requisitions, maintenance request forms, and updating log books, etc.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• May perform all housekeeping duties necessary including makings beds and vacuuming and cleaning guest rooms to ensure guest satisfaction.
• Report, turn in, and/or log all lost and found items according to established procedures.
• May regularly assist with deep cleaning projects.
• May assist with other duties as assigned.

Requirements

High School Diploma or equivalent plus 1-2 years housekeeping experience, preferably in a hotel of similar size and complexity, including some supervisory training/experience. Must speak fluent English.

This job requires ability to perform the following:

• Carrying or lifting items weighing up to 50 pounds and pushing and or pulling approximately 200 pounds
• Frequently standing up and moving about the facility
• Frequently handling objects and equipment to maintain the facility
• Frequently bending, stooping, and kneeling
• Communication skills are utilized a significant amount of time when interacting with guests and employees.
• Reading and writing abilities are utilized often when compiling departmental records, logs, or paperwork.
• Basic mathematical skills are used occasionally.
• May be required to work nights, weekends, and/or holidays.

The hourly pay rate for this role is $19.50.
We offer a comprehensive package of benefits including paid time off, medical/dental/vision
insurance, 401k, and many other benefits to eligible employees