Executive Housekeeper

The Crescent Hotels Group; Baltimore (MD); On-site; USD 42,000 - 62,000; Full time

Job summary

Crescent Hotels & Resorts is seeking a Hotel Housekeeping Manager in Baltimore to lead the housekeeping and laundry teams, ensuring high quality standards in guest rooms and public areas. You will plan staffing, manage budgets, and coordinate with other departments while maintaining safety and sanitation protocols.

The role requires strong supervisory skills, English communication, and a team-oriented mindset.

Qualifications

• Must be able to communicate in English and maintain a professional appearance.
• Self-starting personality with an even disposition and team player.
• Knowledge of basic sanitation requirements and chemical usage.
• Strong supervisory skills to manage housekeeping operations.
• Able to coordinate with other departments and input information into computer systems.

Responsibilities

• Interview, hire, train, and evaluate housekeeping staff; provide direction and discipline when appropriate.
• Direct housekeeping and laundry staff; assign and inspect work.
• Plan, organize, and monitor staff activities to meet quality standards and inspect guest rooms and public areas.
• Manage finances including budget, inventory, and reports related to expenditures and payroll.
• Delegate workload to maximize production and guest satisfaction while controlling labor and material costs.
• Ensure safe chemical handling and proper labeling per safety programs.
• Plan and conduct staff meetings and communicate information across teams.
• Evaluate furniture, fixtures, and decor; assist rehab project coordination.
• Provide clear written and verbal communication to staff.
• Attend related meetings to disseminate pertinent information and ensure attendance.

Job description

Description

1. Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate

2. Provide clear direction in assigning and instructing housekeeping and laundry staff in details of work.

3. Plan, organize, and monitor staff activities to ensure compliance with quality assurance standards set by hotel, which requires continuous visual inspection of guest rooms and public space areas including restaurants, lounges, meeting rooms, etc.

4. Manage finances of housekeeping and laundry operations including budget and inventory controls. Analyze data and compile reports on expenditures, wages, labor, supplies etc. in relation to hotel financial forecasts and budget. Establish and maintain adequate supplies for efficient operation of department.

5. Distribute and delegate work load to guarantee maximum production and guest satisfaction with minimum outlay of expenses in terms of labor and materials. Monitor house count and make staffing adjustments accordingly

6. Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for employees and ensuring proper labeling of hazardous supplies in accordance with hotel hazard communication program.

7. Plan and conduct staff meetings. Attend various other related meetings to obtain and disseminate pertinent information.

8. Evaluate condition of furniture, fixtures, decor, etc. Make recommendations and assist in the coordination of rehab projects.

9. Communicate both verbally and in writing to provide clear direction to staff.

10. Comply with attendance rules and be available to work on a regular basis.

11. Perform any other job related duties as assigned.

REQUIRED SKILLS AND ABILITIES:

Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. Knowledge of basic sanitation requirements/controls and applications of relevant chemicals. Knowledge of policies applicable to housekeeping, especially those relating to safety and security of guest and hotel property. Basic mathematical skills to prepare moderately complex calculations for financial reporting. Supervisory skills to manage entire housekeeping operation. Ability to deal effectively with employees, vendors, contractors. Ability to coordinate and cooperate with other departments regarding housekeeping services/activities. Ability to stand, walk, bend, reach and move continuously to inspect rooms on all floors of the hotel. Ability to access and accurately input information using a moderately complex computer system.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Crescent Hotels & Resorts