Head Housekeeper

InterContinental 62s Group plc; Fort Leavenworth (KS); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Vision insurance

401k

Job summary

InterContinental 62s Group plc is seeking a housekeeping supervisor to oversee room attendants and ensure high standards of cleanliness. You will schedule coverage, monitor performance, train staff, and address guest requests to uphold service quality.

The role involves inspecting rooms and public areas, managing supplies, and collaborating with other departments. Strong English skills and prior supervisory housekeeping experience are required.

Qualifications

• High School Diploma or equivalent and 1–2 years housekeeping experience, with some supervisory training.
• Must speak fluent English and be able to perform physical tasks described in the role.

Responsibilities

• Schedule and assign room attendants to ensure proper coverage.
• Monitor performance and issue disciplinary actions per policy.
• Ensure staff are trained and have the tools needed.
• Inspect guest rooms and public areas for cleanliness and repair; retrain as needed.
• Inspect storage rooms and carts for neatness and supplies.
• Respond to guest complaints and ensure corrective action.
• Control expenses and minimize waste within housekeeping.
• Complete paperwork and update log books and requisitions.
• Promote teamwork and coordinate with other departments.
• May perform housekeeping duties including making beds and vacuuming.
• Log lost and found items according to procedures.
• May assist with deep cleaning projects.
• May assist with other duties as assigned.

Skills

Supervisory experience

Housekeeping

English fluency

Education

High School Diploma or equivalent

Job description

Role Purpose

Supervise and inspect the work of assigned room and/or public area attendants to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.

Key Accountabilities

• Assist with scheduling and room assignments to ensure proper coverage.
• Monitor performance and recommend disciplinary action in accordance with company rules and policies. Alert management of potentially serious issues.
• Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their respective job duties.
• Inspect all assigned areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction. Advise employees of deficiencies and instruct on corrective action. Provide adequate retraining as needed.
• Inspect storage rooms and room attendant carts for neatness, cleanliness, adequate supplies, and good repair.
• Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
• Control expenses and minimize waste within all areas of housekeeping.
• Complete all paperwork and closing duties such as filling out supply requisitions, maintenance request forms, and updating log books, etc.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• May perform all housekeeping duties necessary including makings beds and vacuuming and cleaning guest rooms to ensure guest satisfaction.
• Report, turn in, and/or log all lost and found items according to established procedures.
• May regularly assist with deep cleaning projects.
• May assist with other duties as assigned.

Requirements

High School Diploma or equivalent plus 1-2 years housekeeping experience, preferably in a hotel of similar size and complexity, including some supervisory training/experience. Must speak fluent English.

This job requires ability to perform the following:

• Carrying or lifting items weighing up to 50 pounds and pushing and or pulling approximately 200 pounds
• Frequently standing up and moving about the facility
• Frequently handling objects and equipment to maintain the facility
• Frequently bending, stooping, and kneeling
• Communication skills are utilized a significant amount of time when interacting with guests and employees.
• Reading and writing abilities are utilized often when compiling departmental records, logs, or paperwork.
• Basic mathematical skills are used occasionally.
• May be required to work nights, weekends, and/or holidays.

The hourly pay rate for this role is $19.50.
We offer a comprehensive package of benefits including paid time off, medical/dental/vision
insurance, 401k, and many other benefits to eligible employees