Senior Hospitality & Operations Leader

CoolWorks.com - Jobs in Great Places; Brian Head (UT); On-site; USD 95,000 - 105,000; Full time

Benefits offered by this job

Season passes

Medical benefits

401(k)

Paid time off

Discounts MCP

Job summary

Brian Head Lodge, a 100-room full-service hotel, is seeking a Hospitality Director to lead hotel operations and oversee Mountain View Lodge housing during winter and guest operations in summer. This hands-on leader will be key to exceptional guest experiences and strong team performance.

The role oversees front desk, housekeeping, maintenance, and food & beverage, managing occupancy, revenue, and budgets with senior leaders. A culture of warmth and hospitality is essential.

Qualifications

• Minimum of 5 years of progressive hotel management experience, with at least 2 years in a Director-level or equivalent senior leadership role.
• Verifiable track record of driving guest satisfaction scores, managing budgets, and leading high-performing teams.
• Experience in resort, mountain, or seasonal hospitality environments is strongly preferred.
• Experience with employee housing oversight is a plus.
• References and examples of past operational successes required.

Responsibilities

• Provide strategic and operational leadership for all departments within the 100-room Brian Head Lodge, including front desk, housekeeping, maintenance, and food & beverage.
• Oversee and support department managers in achieving departmental goals and guest satisfaction benchmarks.
• Maintain high standards of cleanliness, service quality, and property upkeep throughout the hotel.
• Monitor and manage hotel occupancy, revenue, and budgets in collaboration with the General Manager & Chief Financial Officer.
• Implement and continuously improve standard operating procedures across all hotel departments.
• Respond to escalated guest concerns with professionalism, empathy, and effective resolution.
• Conduct regular walkthroughs and quality assessments to ensure the property reflects brand and company standards.
• Oversee the Mountain View Lodge employee housing, ensuring safe, welcoming staff housing in winter and guest operations in summer.
• Lead hiring, onboarding, training, and performance management of hotel staff.

Skills

Leadership

Guest service

PMS Software

Budgeting

Forecasting

Cost control

Communication

Team management

Education

Bachelor's degree in Hospitality Management

CHA Certification

ServSafe Certification

Tools

PMS Software

Job description

Brian Head Lodge, a 100-room full-service hotel, is seeking a Hospitality Director to lead hotel operations and oversee Mountain View Lodge housing during winter and guest operations in summer. This hands-on leader will be key to exceptional guest experiences and strong team performance.

The role oversees front desk, housekeeping, maintenance, and food & beverage, managing occupancy, revenue, and budgets with senior leaders. A culture of warmth and hospitality is essential.