Director of Hospitality

Working Solutions LLC; Louisville (MS); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a Hospitality Manager to oversee operations and enhance guest experiences at a picturesque lodge. This multifaceted role involves managing entertainment programs, dining services, and grounds maintenance while ensuring high standards of service and presentation. The ideal candidate will be proactive, organized, and customer-focused, with a passion for creating memorable experiences. Join a dynamic team where your leadership and creativity will make a significant impact in a beautiful natural setting, providing guests with exceptional service and unforgettable moments.

Qualifications

• Proven experience in hospitality management and event planning.
• Strong leadership, communication, and organizational skills required.
• Knowledge of food safety regulations and grounds maintenance.

Responsibilities

• Develop and implement engaging entertainment programs for guests.
• Manage dining staff and oversee food service operations.
• Ensure maintenance of lodge grounds and facilities.

Skills

Hospitality Management

Event Planning

Leadership Skills

Communication Skills

Organizational Skills

Problem-Solving Skills

Food Safety Knowledge

Interpersonal Skills

Flexibility

Education

Experience in Hospitality Management

Experience in Grounds Maintenance

Tools

Microsoft Office Suite

Reservation Systems

Job description

The Hospitality Manager is responsible for the overall operation and guest experience of the facility, encompassing entertainment, events, dining, and grounds maintenance. This multifaceted role requires a highly organized, proactive, and customer-focused individual with experience in a rustic or natural setting. The Manager will ensure the smooth and efficient running of all aspects of the lodge, maintaining high standards of service and presentation.

Responsibilities:

Guest Experience & Entertainment:

• Develop and implement a diverse and engaging entertainment program for our company customers, dealers, and vendors, including but not limited to dining, outdoor activities, and live music.
• Organize and execute special events, corporate retreats, and holiday celebrations, ensuring seamless coordination and execution.
• Act as the primary point of contact for guest inquiries and concerns, resolving issues promptly and professionally.
• Cultivate a welcoming and hospitable atmosphere, fostering positive guest interactions and building rapport.
• Manage guest feedback and implement improvements based on guest reviews and suggestions.
• Oversee recreational activities and equipment, ensuring safety and proper maintenance.

Dining & Food Service:

• Manage Executive Chef who is responsible for safe storage, preparation and delivery of food, dietary restrictions, and menus.
• Manage inventory and beverage supplies.
• Supervise dining staff, providing training and guidance to ensure excellent service.

Grounds Maintenance & Facilities Management:

• Oversee the maintenance and upkeep of the lodge grounds, including landscaping, trails, and outdoor facilities.
• Coordinate and supervise maintenance staff or contractors for repairs and preventative maintenance of buildings, equipment, and infrastructure.
• Ensure the cleanliness and presentation of all indoor and outdoor spaces.
• Monitor and maintain safety and security systems, including fire alarms and security cameras.
• Ensure all equipment is properly serviced and maintained.

Administrative & Operational:

• Develop and manage budgets for entertainment and maintenance.
• Manage staff schedules and payroll.
• Maintain accurate records of inventory and expenses.
• Ensure compliance with all relevant regulations and licensing requirements.
• Develop and implement standard operating procedures for all areas of responsibility.
• Recruit, train, and supervise staff, fostering a positive and productive work environment.
• Assist in reservations and booking inquiries when needed.
• Work with vendors and suppliers.

Qualifications:

• Proven experience in hospitality management, event planning, or related field (Shooting clubs, Lodge Management, etc.).
• Strong leadership and management skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong organizational and problem-solving skills.
• Knowledge of food safety and hygiene regulations.
• Experience in grounds maintenance or related field.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Proficiency in computer applications, including reservation systems and Microsoft Office Suite.
• Valid driver's license.

Physical Requirements:

• Ability to stand and walk for extended periods.
• Ability to lift and carry heavy objects.
• Ability to work outdoors in various weather conditions.
• Ability to perform physical tasks related to grounds maintenance and event setup.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Management, Customer Service, and Human Resources

Industries

Hospitality, Hotels and Motels, and Accommodation and Food Services