Hospitality Director

CoolWorks.com - Jobs in Great Places; Brian Head (UT); On-site; USD 95,000 - 105,000; Full time

Benefits offered by this job

Season passes

Medical benefits

401(k)

Paid time off

Discounts MCP

Job summary

Brian Head Lodge, a 100-room full-service hotel, is seeking a Hospitality Director to lead hotel operations and oversee Mountain View Lodge housing during winter and guest operations in summer. This hands-on leader will be key to exceptional guest experiences and strong team performance.

The role oversees front desk, housekeeping, maintenance, and food & beverage, managing occupancy, revenue, and budgets with senior leaders. A culture of warmth and hospitality is essential.

Qualifications

• Minimum of 5 years of progressive hotel management experience, with at least 2 years in a Director-level or equivalent senior leadership role.
• Verifiable track record of driving guest satisfaction scores, managing budgets, and leading high-performing teams.
• Experience in resort, mountain, or seasonal hospitality environments is strongly preferred.
• Experience with employee housing oversight is a plus.
• References and examples of past operational successes required.

Responsibilities

• Provide strategic and operational leadership for all departments within the 100-room Brian Head Lodge, including front desk, housekeeping, maintenance, and food & beverage.
• Oversee and support department managers in achieving departmental goals and guest satisfaction benchmarks.
• Maintain high standards of cleanliness, service quality, and property upkeep throughout the hotel.
• Monitor and manage hotel occupancy, revenue, and budgets in collaboration with the General Manager & Chief Financial Officer.
• Implement and continuously improve standard operating procedures across all hotel departments.
• Respond to escalated guest concerns with professionalism, empathy, and effective resolution.
• Conduct regular walkthroughs and quality assessments to ensure the property reflects brand and company standards.
• Oversee the Mountain View Lodge employee housing, ensuring safe, welcoming staff housing in winter and guest operations in summer.
• Lead hiring, onboarding, training, and performance management of hotel staff.

Skills

Leadership

Guest service

PMS Software

Budgeting

Forecasting

Cost control

Communication

Team management

Education

Bachelor's degree in Hospitality Management

CHA Certification

ServSafe Certification

Tools

PMS Software

Job description

The Hospitality Director serves as the senior operational leader for Brian Head Lodge, a 100-room full-service hotel, and provides oversight of Mountain View Lodge, the company's employee housing facility during winter months, and guest hotel during summer months. This individual is a key member of the Brian Head Resort senior leadership team and is responsible for ensuring exceptional guest experiences, smooth day-to-day operations, and strong team performance across all departments under their supervision. We are looking for a genuine people-person - someone who leads with warmth, approachability, and kindness. The ideal candidate builds meaningful relationships with both guests and staff, creates a welcoming culture, and brings out the best in the people around them. This is a hands-on leadership role that requires presence, energy, and a deep passion for hospitality.

Duties & Responsibilities:

• Hotel Operations - Brian Head Lodge

  • Provide strategic and operational leadership for all departments within the 100-room Brian Head Lodge, including front desk, housekeeping, maintenance, and food & beverage.

  • Oversee and support department managers in achieving departmental goals and guest satisfaction benchmarks.

  • Maintain high standards of cleanliness, service quality, and property upkeep throughout the hotel.

  • Monitor and manage hotel occupancy, revenue, and budgets in collaboration with the General Manager & Chief Financial Officer.

  • Implement and continuously improve standard operating procedures across all hotel departments.

  • Respond to escalated guest concerns with professionalism, empathy, and effective resolution.

  • Conduct regular walkthroughs and quality assessments to ensure the property reflects brand and company standards.

• Employee Housing - Mountain View Lodge

  • Oversee the Property Manager at Mountain View Lodge, ensuring the employee housing facility is well-maintained, safe, and welcoming for resort & hotel staff during the winter season.

  • Oversee the operations of Mountain View Lodge during the summer months when it operates as a guest hotel.

  • Collaborate with HR and company leadership on occupancy management, facility standards, and resident expectations.

  • Support a positive living environment that reflects the company's commitment to employee well-being.

• Leadership & Culture

  • Serve as an active and engaged member of the Brian Head Resort senior leadership team, contributing to company-wide strategy, planning, and culture.

  • Foster a team environment rooted in respect, communication, and genuine hospitality.

  • Lead by example - be visible, approachable, and connected to both staff and guests.

  • Participate in hiring, onboarding, training, and performance management of direct reports and hotel staff.

  • Collaborate cross-functionally with other department heads to ensure a seamless guest and employee experience.

Compensation and Benefits:

• Salary Range: $95,000 - $105,000 annually (+20% annual bonus potential), commensurate with experience.

• Medical, Dental, Vision, HSA, FSA, 401(k), Life Insurance, and Paid Time Off Plan.

• Free season passes to all Resorts within the Mountain Capital Partners (MCP) collective.

• Discounts on food, beverage, and retail outlets within the MCP collective.

• Opportunity for additional discounts on merchandise and goods through company contracts.

• Carpool incentives and van share transportation options.

• Access to a community of active, like-minded individuals in a mountain resort setting.

• Networking and travel opportunities within the MCP collective.

Qualifications

• Experience:

  • Minimum of 5 years of progressive hotel management experience, with at least 2 years in a Director-level or equivalent senior leadership role.

  • Verifiable track record of driving guest satisfaction scores, managing budgets, and leading high-performing teams.

  • Experience in resort, mountain, or seasonal hospitality environments is strongly preferred.

  • Experience with employee or workforce housing oversight is a plus.

  • Candidates must be able to provide references and examples of past operational successes.

• Skills:

  • Exceptional interpersonal and communication skills - must be personable, approachable, and kind in all interactions.

  • Strong organizational and multitasking abilities in a fast-paced, seasonal environment.

  • Proficiency in property management systems (PMS) and standard hospitality software.

  • Financial acumen: budgeting, forecasting, P&L analysis, and cost control.

  • Conflict resolution and de-escalation skills, with a guest-first mindset.

  • Ability to lead with humility and build genuine trust with staff at all levels.

• Certifications:

  • Bachelor's degree in Hospitality Management, Business Administration, or related field preferred; equivalent experience considered.

  • Certifications in hospitality management (e.g., CHA, CHE) are a plus.

  • Food Handler's Permit and ServSafe certification required or must be obtained within 60 days of hire.

Physical Requirements:

• Ability to stand and walk for extended periods throughout the property.

• Ability to lift up to 30 pounds occasionally.

• Comfortable working in indoor and outdoor environments, including cold weather and mountain conditions.

• Ability to navigate stairs, uneven terrain, and multi-building property layouts.

Position Type and Expected Work Hours:

• This is a full-time, year-round, salaried position.

• Standard schedule includes a mix of weekdays, weekends, and holidays based on operational needs.

• Availability during peak seasons, special events, and emergency situations is expected.

• Primary work location is Brian Head Lodge, with regular visits to Mountain View Lodge and Brian Head Resort.

NOTICE: This job description is not intended to be an exhaustive list of duties, responsibilities, or qualifications associated with the job. This job description may be changed to include new responsibilities and tasks or change existing ones as management deems necessary.