Hospitality Operations Manager — Mountain Lodge

Explor Peaks of Otter LLC; Bedford (VA); On-site; USD 65,000 - 90,000; Full time

Job summary

Peaks of Otter Lodge in the Blue Ridge Mountains is seeking an experienced Operations Manager to lead daily operations alongside the General Manager, ensuring top standards across lodging, F&B, retail and shuttle services. The role emphasizes problem-solving, team leadership and a welcoming guest experience.

You will manage revenue and costs, assist with recruiting and coaching staff, participate in management meetings, and collaborate with department heads on special projects to build a

Qualifications

• High School Diploma required.
• Bachelor’s degree from accredited college/university preferred.
• Three (3) years of related hospitality management experience required.
• Two (2) years experience in related areas such as lodging, F&B, retail operations, guest services preferred.
• Club/Resort/National Park experience preferred.

Responsibilities

• Location financial management functions including revenue reconciliation, bank deposit preparation, petty cash management, and invoice processing.
• HR function assisting with recruiting, interviewing and hiring of qualified applicants. Coaching, mentoring and leading staff members to build a high performing team.
• Actively participate in, and lead, company management team meetings contributing to a positive team environment.
• Develop new and innovative ways to meet, and respond to, the needs and demands of the diverse customer base to increase participation in events, where applicable.
• Address customer/guest issues and consult/advise the General Manager about appropriate corrective action in a timely and professional manner.
• Work with other department heads on special projects assigned by the General Manager
• Assist department leaders with building and managing the work schedule for all staff
• Regularly walk the property and check for areas of improvement; interact with customers/guests in a congenial and positive manner; Be visible to guests and employees

Skills

Leadership

Communication

Problem-solving

Staff development

Customer service

Education

High School Diploma

Bachelor's degree preferred

Tools

Microsoft Office

Accounting platforms

Job description

Peaks of Otter Lodge in the Blue Ridge Mountains is seeking an experienced Operations Manager to lead daily operations alongside the General Manager, ensuring top standards across lodging, F&B, retail and shuttle services. The role emphasizes problem-solving, team leadership and a welcoming guest experience.

You will manage revenue and costs, assist with recruiting and coaching staff, participate in management meetings, and collaborate with department heads on special projects to build a