Senior HOA Compliance & Operations Specialist

Progress Residential PM Holdings, LLC; Tempe (AZ); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Bonuses

Benefits package

PTO

Professional growth

Company culture

Job summary

Progress Residential PM Holdings, LLC in Tempe, AZ, is seeking a Senior Property Compliance Specialist to manage HOA compliance for an assigned portfolio, acting as a subject matter expert for the Compliance team.

You will coordinate lease requirements, review CC&Rs, maintain records, investigate violations, and partner with Legal, Accounting, Operations and Resident Services to ensure adherence to governing documents and regulatory standards.

Qualifications

• High School Diploma or equivalent.
• 3+ years of experience in HOA management, property compliance, property management, real estate operations, or a related field.
• Experience handling complex compliance issues, escalations, and cross-functional projects.
• Proficiency with Microsoft Office applications; Salesforce, Yardi, or similar systems preferred.
• Strong analytical, organizational, and problem‑solving skills.
• Excellent written and verbal communication skills.

Responsibilities

• Manage HOA compliance activities for an assigned portfolio of properties.
• Coordinate lease approvals, tenant registrations, move-in requirements, and lease renewals.
• Ensure compliance with HOA governing documents, including CC&Rs, bylaws, architectural guidelines, and community rules.
• Maintain accurate HOA records, governing documents, fees, and community requirements.
• Review HOA correspondence, notices, invoices, statements, ledgers, and legal documents; take appropriate action and ensure timely resolution.
• Investigate, track, and resolve HOA violations while minimizing fines, penalties, and legal risk.
• Serve as the primary point of contact for complex HOA issues, escalations, and resident concerns.
• Communicate and collaborate with residents, HOAs, management companies, municipalities, vendors, and internal departments to resolve compliance-related issues.
• Partner with Legal, Accounting, Operations, Resident Services, Renovations, and other teams to address compliance, enforcement, delinquency, and dispute-resolution matters.
• Assist residents with violation appeals and facilitate communication with HOA representatives.
• Attend HOA meetings, hearings, and community events as needed.
• Monitor compliance trends, maintain reporting, and ensure data accuracy across systems and records.
• Serve as a subject matter expert on HOA processes, governing documents, and compliance requirements.
• Provide coaching, training, onboarding support, and day-to-day guidance to team members.
• Support workload balancing and identify opportunities to improve efficiency, automation, and service levels.
• Support offshore and centralized support teams as needed.
• Identify compliance risks and proactively implement corrective actions.
• Perform other duties as assigned.

Skills

HOA compliance

Regulatory knowledge

Vendor coordination

Communication

Cross-functional collaboration

Education

High School Diploma or equivalent

Tools

Microsoft Office

Salesforce

Yardi

Job description

Progress Residential PM Holdings, LLC in Tempe, AZ, is seeking a Senior Property Compliance Specialist to manage HOA compliance for an assigned portfolio, acting as a subject matter expert for the Compliance team.

You will coordinate lease requirements, review CC&Rs, maintain records, investigate violations, and partner with Legal, Accounting, Operations and Resident Services to ensure adherence to governing documents and regulatory standards.