Senior HLS Program Executive: AI-Driven Enterprise Delivery

Salesforce.com, inc.; New York, Northern (NY, KY); Hybrid; USD 255,000 - 409,000; Full time

Job summary

Salesforce.com, inc. seeks a senior HLS Program Executive within Salesforce Professional Services to lead flagship transformations across multi-workstream engagements.

This executive-facing IC owns end-to-end delivery, steering committee governance, and strategic client relationships at the C-suite level. The role requires 12+ years in professional services, cross-functional leadership across geographies, and strong program-finance oversight.

Qualifications

• 12+ years in professional services or consulting delivery with direct program accountability.
• Experience leading large, cross-functional, multi-geography delivery teams.
• Direct experience managing program financials at engagement level and forecasting to budget.
• Proven ability to lead steering committees and executive-level relationships.
• PMI SPSM/Agile certifications and Salesforce product familiarity are a plus.

Responsibilities

• Oversee end-to-end service delivery and meet contractual commitments.
• Lead program strategy, governance, and stakeholder alignment at executive level.
• Drive adoption of AI/productivity tools within delivery programs.
• Manage risk with proactive escalation and clear mitigation actions.
• Collaborate across Sales, Success, Technology & Product and other teams.

Skills

Executive presence

Program delivery

Stakeholder management

AI / agentic workflows

Cross-functional leadership

Forecasting & risk

Executive communication

Education

Bachelor's degree

PMP/PgMP/SAFe

Job description

Salesforce.com, inc. seeks a senior HLS Program Executive within Salesforce Professional Services to lead flagship transformations across multi-workstream engagements.

This executive-facing IC owns end-to-end delivery, steering committee governance, and strategic client relationships at the C-suite level. The role requires 12+ years in professional services, cross-functional leadership across geographies, and strong program-finance oversight.