Senior Customer Success Manager - AI & Enterprise

Salesforce

Bellevue (WA)

On-site

USD 123,000 - 273,000

Full time

3 days ago

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Benefits offered by this job

Office-three-days-per-week

Job summary

Salesforce is seeking a Customer Success Manager, Senior Manager, to serve as the primary owner for Signature deliverables, ensuring renewals and expansion for HLS customers in large enterprise settings. You will build trusted advisor relationships with IT and business leaders, guide adoption of Salesforce features, and coordinate cross-functional teams to resolve issues and drive outcomes.

The role requires 8+ years in technical customer success and 4+ years in consulting, with strong

Qualifications

8+ years in technical customer success or related fields.
4+ years in management consulting or equivalent.
Experience with enterprise customers and cross-functional teams.
Executive-level communication and presentation skills.
Knowledge of software development processes and design methodologies.

Responsibilities

Serve as the single point of customer accountability for Signature deliverables, experience, renewal, and expansion.
Cultivate stakeholder relationships with IT and business leadership.
Provide proactive Salesforce feature guidance based on customer interests.
Advise on adoption of new Salesforce features and release schedules.
Communicate value of Signature Success to ensure renewals.
Act as advocate during triage and resolution of high-severity issues.
Occasional travel to customer sites and after-hours coverage may be required.