Onsite IT Helpdesk Administrator – Digital Ecosystem

Saic; San Diego (CA); On-site; USD 80,000 - 120,000; Full time

Job summary

SAIC is seeking a motivated Helpdesk Administrator to support day-to-day IT operations, end-user support, and system administration in an on-site San Diego, CA environment. The role involves hardware/software troubleshooting, account management, ticketing, and vulnerability remediation support for government and defense-related projects.

The position requires US citizenship, an active Secret clearance (TS/SCI eligibility), and the ability to work with cross-functional teams in a fast-paced

Qualifications

• Bachelor's degree with 0 years related experience.
• Must be a U.S. Citizen.
• Must have an Active Secret Clearance to start.
• Must be able to obtain a TS/SCI after start.
• Experience providing helpdesk support, IT support, desktop support, systems support, customer technical support, or related technical assistance.
• Experience troubleshooting Windows workstations, common software applications, user accounts, network connectivity, peripherals, printers, or endpoint devices.
• Basic understanding of user account administration, access management, password resets, permissions, Active Directory concepts, or similar identity management processes.
• Familiarity with ticketing systems, issue tracking, service desk workflows, documentation practices, or helpdesk escalation processes.
• Basic understanding of cybersecurity, endpoint security, patching, secure configuration, vulnerability remediation, and safe handling of user or system access.

Responsibilities

• Provide helpdesk and end-user support by responding to technical issues, troubleshooting user problems, documenting resolutions, and escalating complex issues.
• Support workstation, laptop, peripheral, printer, mobile device, and software troubleshooting by assisting with installation, configuration, updates, connectivity, and general maintenance activities.
• Assist with user account administration by supporting account creation, access requests, password resets, group membership updates, permissions changes, and access control coordination in accordance with approved processes.
• Support ticket management activities by creating, updating, tracking, prioritizing, and closing support tickets while maintaining clear documentation of user issues, actions taken, and final resolutions.
• Assist with system administration tasks by supporting patching, software updates, endpoint configuration, inventory tracking, license tracking, hardware refresh planning, and End-of-Life documentation.
• Support cybersecurity and compliance activities by assisting with vulnerability remediation, endpoint security checks, system hardening actions, security awareness, and documentation needed to maintain secure operating environments.
• Coordinate with system administrators, cyber engineers, infrastructure teams, and end users to resolve technical issues, communicate status, and ensure support actions are completed in a timely and organized manner.
• Maintain accurate technical documentation, troubleshooting procedures, user guides, asset records, and knowledge base articles to improve helpdesk efficiency and support continuity across the team.

Skills

Helpdesk support

IT support

Desktop support

Systems support

Customer support

Troubleshooting

Communication

Education

Bachelor's degree

Tools

Active Directory

Jira

ServiceNow

Remedy

Microsoft Teams

SharePoint

M365

Job description

SAIC is seeking a motivated Helpdesk Administrator to support day-to-day IT operations, end-user support, and system administration in an on-site San Diego, CA environment. The role involves hardware/software troubleshooting, account management, ticketing, and vulnerability remediation support for government and defense-related projects.

The position requires US citizenship, an active Secret clearance (TS/SCI eligibility), and the ability to work with cross-functional teams in a fast-paced