Senior Help Desk Technician II — ITIL-Driven Enterprise Support

CGS Federal (Contact Government Services); San Francisco (CA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health, Dental, and Vision

Life Insurance

401k

Flexible Spending Account

Paid Time Off

Observance of State/Federal Holidays

Job summary

A leading government contracting company is seeking a Senior Help Desk Technician in San Francisco, California. The successful candidate will provide Level 1 & 2 Help Desk support to senior management and staff, ensuring the smooth operation of IT services. A crucial part of this role is the ability to train users and maintain records for IT-related issues. Candidates should have at least one year of experience with online meeting setups. The company offers competitive benefits including health insurance, 401k, and paid time off.

Qualifications

• One year or more Adobe Connect or related online meeting center set‑up experience.
• Active DOD clearance of Level 6 Public Trust or above is advantageous.

Responsibilities

• Fulfill Level 1 & 2 Help Desk support services to end users.
• Submit weekly status reports and monthly surveys.
• Provide desk‑side training for new employees and staff.

Skills

Backup/Restoration admin/support

File Server support

User Account/Mailbox administration

Software/Hardware installation

Remote User setup/support/troubleshooting

End-user training

Creation of procedural documentation

Accurately answer user support questions

Conduct and maintain accountable IT inventories

Education

ITIL Foundations certification

Job description

A leading government contracting company is seeking a Senior Help Desk Technician in San Francisco, California. The successful candidate will provide Level 1 & 2 Help Desk support to senior management and staff, ensuring the smooth operation of IT services. A crucial part of this role is the ability to train users and maintain records for IT-related issues. Candidates should have at least one year of experience with online meeting setups. The company offers competitive benefits including health insurance, 401k, and paid time off.