Senior Help Desk Technician: ITIL‑Driven Support & Training

Contact Government Services, LLC; Washington; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health, Dental, and Vision

Life Insurance

401k

Flexible Spending Account (FSA)

Paid Time Off

Job summary

Contact Government Services, LLC is seeking a Senior Help Desk Technician to provide Level 1–2 PC assist support to senior management, attorneys, staff and contractors at EOUSA. The role covers incident logging, account management, and desk-side training in a government environment.

The ideal candidate will have ITIL knowledge, Adobe Connect setup experience, and a current DoD clearance or must be eligible. Strong communication and documentation skills are essential.

Qualifications

• Experience providing Level 1–2 Help Desk support to executive users.
• Strong ITIL knowledge and incident management experience.
• DoD clearance at Level 6 Public Trust or higher is preferred or required if applicable.

Responsibilities

• Provide Level 1–2 support for EOUSA environment and end users.
• Maintain and update IT inventories and account management forms.
• Produce proactive reports and service level analytics.
• Submit weekly status reports and monthly surveys.
• Set up and support conference/training rooms and online meeting platforms.

Skills

End-user support

Account management

ITIL processes

Remote/desk-side support

Training end-users

Documentation

Incident logging

Hardware/software installation

Conference room support

Education

ITIL Foundations certification

DoD security clearance Level 6 Public Trust or above

Tools

Adobe Connect

Job description

Contact Government Services, LLC is seeking a Senior Help Desk Technician to provide Level 1–2 PC assist support to senior management, attorneys, staff and contractors at EOUSA. The role covers incident logging, account management, and desk-side training in a government environment.

The ideal candidate will have ITIL knowledge, Adobe Connect setup experience, and a current DoD clearance or must be eligible. Strong communication and documentation skills are essential.