Help Desk Analyst 2

STI; Kentucky; On-site; USD 50,000 - 70,000; Full time

Job summary

A leading IT service provider located in Kentucky is seeking an experienced IT Support Specialist to independently install, maintain, and manage hardware and software systems. The role requires strong experience with Windows 11 and active directory management. Additionally, the candidate must demonstrate technical proficiency in operating systems and have experience with Service Now. This position offers the opportunity to work effectively within various technological domains and resolve customers' issues efficiently.

Qualifications

• Strong experience supporting Windows 11.
• Extensive knowledge with active directory and GPO settings.
• Strong technical proficiency in operating systems (Windows, macOS).

Responsibilities

• Independently installs and maintains hardware/software based on provided directions.
• Diagnoses and resolves issues across multiple technological domains.

Skills

Strong experience supporting Windows 11

Experience with file server management

Technical proficiency in operating systems

Experience with Service Now

Job description

Responsibilities

• Independently installs, maintains, configures, upgrades, and administers hardware and/or software in areas such as workstation support, network administration, server administration, business continuity, information security, telecommunications and network connectivity, and SAN administration, following provided directions.
• Diagnoses, analyses, and resolves issues for customers across multiple technological domains.

Qualifications

• Strong experience supporting Windows 11.
• Experience with file server management, active directory, GPO settings.
• Very extensive knowledge with Windows 11, active directory, GPO settings.
• Demonstrates strong technical proficiency in operating systems (Windows, macOS).
• Experience with the Service Now IT service management application.