Help Desk Analyst

247Hire; Chicago (IL); On-site; USD 40,000 - 60,000; Full time

Job summary

247Hire is seeking a skilled technician in Chicago, Illinois, to perform installation, repair, and preventative maintenance of computers and related systems. The candidate will assist in determining suitable software and providing technical support for end-users’ computers.

The role requires proficiency in handling help desk calls, troubleshooting connectivity issues, and supporting various software applications. Strong communication and technical skills are essential. Join our team to support a dynamic IT environment.

Qualifications

• Experience in handling help desk calls.
• Proficient in setting up new computers and applications.
• Ability to troubleshoot printer and network issues.

Responsibilities

• Perform installation, repair, and maintenance of company computers.
• Install software, patches, and updates on devices.
• Provide technical support for end-users’ computers and network connectivity.

Skills

Help desk calls

Printer issues

Network connectivity

Santi-Virus setup/issues

Basic email support (Office 365)

Microsoft Azure config/support

Server share access

Job description

Job Description –

Performs the installation, repair, and preventative maintenance of company computers and related systems. Assists in determining suitable software to meet user requirements. Install software, patches, and updates on desktops, laptops and personal devices. Keep accurate tracking of all assets supported by the client. Provide technical support for end-users’ computers’ /hardware, software, printers and their network connectivity. Troubleshoot software and hardware issues and identify network problems when they relate to end-users’ computers. Assist Network Administrator/Analyst to troubleshoot end-users network-related issues. Interacts with vendors to facilitate repairs of hardware, i.e. printers, laptops and desktops. Performs image builds for use on all desktops and laptops. Performs other IT related duties.

Skills and Requirements –

• Help desk calls
• Setup of new computers with required applications
• Printer issues
• Network connectivity
• IP phone issue
• Santi-Virus setup/issues
• Basic email support (office 365)
• Machine (windows updates)
• Microsoft Azure config/support
• Server share access