Help Desk Support

Infojini Inc; Dallas (TX); On-site; USD 42,000 - 65,000; Full time

Job summary

A tech solutions provider in Dallas, Texas, is seeking an experienced support professional to monitor service performance and provide remote desktop support. The ideal candidate will demonstrate strong problem-solving skills and exceptional customer service communication abilities. Responsibilities include troubleshooting hardware/software issues and managing service desk calls. The role requires A+ certification and experience in providing effective solutions. Join a team that values confidentiality and EEO guidelines.

Qualifications

• Demonstrated problem-solving and solution development skills.
• Experience using logic and methods to solve difficult problems.
• Strong analysis and communication skills.
• Experience finding hidden problems.
• A+ certification.
• MCP or MCAS or MOS certification.
• Strong at honest analysis, and finding hidden answers to problems.
• Strong customer service communication skills.

Responsibilities

• Monitor service performance and availability.
• Create Active Directory accounts.
• Troubleshoot end-user hardware and software issues.
• Provide superior customer service.
• Support desktop software installs.
• Troubleshoots end-user hardware and software related issues
• Provides superior customer service
• Remote Desktop Support
• Answer Service Desk/Help Desk calls
• Working service tickets
• Other Technical duties as assigned

Skills

Problem-solving skills

Electro-mechanical aptitude

Customer service communication skills

Customer service

Technical communication

Education

A+ certification

MCP or MCAS or MOS certification

ITIL

Job description

Responsibilities

• Service performance and availability monitoring
• Active Directory account creation
• Data backup and
• Desktop software installs
• Emergency notifications and escalations
• Troubleshoots end-user hardware and software related issues
• Provides superior customer service
• Remote Desktop Support.
• Answer Service Desk/Help Desk calls
• Working service tickets
• Other Technical duties as assigned

Qualifications

Skills/Experience:

• Demonstrated Problem‑Solving and solution development skills and the ability to explain problems and propose solutions with rationale to management
• Strong electro‑mechanical aptitude
• Experience using logic and methods to solve difficult problems with effective solutions
• Experience finding hidden problems
• A+
• MCP or MCAS or MOS certification
• Strong at honest analysis, and finding hidden answers to problems.
• Strong customer service communication skills

Preferences:

• ITIL

Additional Information

All your information will be kept confidential according to EEO guidelines.