Help Desk Support Analyst

Jobtailor; Las Vegas (NV); On-site; USD 52,000 - 68,000; Full time

Job summary

Jobtailor in Las Vegas is seeking an IT Support Specialist to manage user provisioning, access control, and on-site hardware troubleshooting.

You will handle tickets, respond to inquiries, and coordinate with vendors while maintaining asset logs and ensuring system reliability.

Local candidates only; occasional after-hours and weekend coverage may be required.

Qualifications

• Minimum 2 years IT troubleshooting and support experience.
• Take initiative and propose process improvements.
• Strong organizational skills with ownership of issues.
• Basic PC hardware knowledge and device setup.
• Advanced knowledge of Windows desktop OS versions 7, 8 and 10.
• Advanced knowledge of Windows Server, Active Directory and ACLs.
• Knowledge of shared and network printers.
• Ability to troubleshoot, install and repair drivers.
• Advanced knowledge of networking setup and troubleshooting.
• Knowledge of Microsoft Office suite, especially Outlook.
• Local candidates only; no remote work.

Responsibilities

• Process new user setup and termination requests in required systems.
• Respond to phone calls, emails and online tickets using the company’s ticketing system.
• Troubleshoot and correct basic problems with multiple applications (home grown or third‑party vendors).
• Communicate with third‑party vendors and providers.
• Maintain inventory system and keep a detailed log of assets for traceability.
• Provide occasional weekend and evening support, either on call or on site when needed.
• Be in charge of premises access, create, assign and disable identification badges.
• Review system logs and escalate errors.

Skills

IT troubleshooting

Proactive mindset

Ownership mindset

Organizational skills

Communication

Education

High school diploma or equivalent

Tools

Windows OS

Active Directory

Printers

Office 365/Outlook

Ticketing system

Job description

Responsibilities

• Process new user setup and termination requests in required systems.
• Respond to phone calls, emails and online tickets using the company’s ticketing system.
• Troubleshoot and correct basic problems with multiple applications (either home grown or third‑party vendors).
• Communicate with third‑party vendors and providers.
• Maintain inventory system and keep a detailed log of assets for traceability.
• Provide occasional weekend and evening support, either on call or on site when needed.
• Be in charge of premises access, create, assign and disable identification badges.
• Review system logs and escalate errors.

Requirements

• Minimum of 2 years of experience in IT troubleshooting and support.
• Take initiative, be proactive and propose improvements to streamline existing processes.
• Strong organizational skills and ability to take ownership of issues.
• Basic PC hardware knowledge and computer device setup and troubleshooting.
• Advanced knowledge of Windows desktop OS version 7, 8 and 10.
• Advanced knowledge of Windows Server, Active Directory and user permissions (ACL).
• Knowledge of shared and network printers.
• Ability to troubleshoot, install and repair drivers.
• Advanced knowledge of networking, setup and troubleshooting.
• Knowledge of Microsoft Office suite, especially Outlook.
• Local candidates only. No remote work.