Senior Help Desk Tech II — ITIL & EOUSA Support

CGS Federal (Contact Government Services); Los Angeles (CA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health, Dental, and Vision

Life Insurance

401k

Flexible Spending Account

Paid Time Off

Job summary

A leading government support services provider in California seeks a Senior Help Desk Technician responsible for Level 1 & 2 Help Desk support for key stakeholders including senior management and staff. You will play a crucial role in ensuring smooth operations by maintaining IT inventories, providing desk-side training, and producing reports. Candidates should have experience with Adobe Connect and ITIL Foundations certification. A supportive environment for professional growth is offered, along with a range of benefits including health insurance and 401k.

Qualifications

• One year or more Adobe Connect or related online meeting center setup experience.
• ITIL Foundations certification is advantageous.
• Active DOD clearance of Level 6 Public Trust or above.

Responsibilities

• Fulfill Level 1 & 2 Help Desk support services to end users.
• Conduct and maintain accountable IT inventories.
• Provide desk-side training for new employees.

Skills

Backup/Restoration admin/support

File Server support

User Account/Mailbox administration

Software/Hardware installation

Handheld device installation/troubleshooting/support

Remote User setup/support/troubleshooting

End-user training

Creation of procedural documentation

Creation of spreadsheets/databases for tracking purposes

Record and update required information for IT tickets

Education

ITIL Foundations certification

Tools

Adobe Connect

Job description

A leading government support services provider in California seeks a Senior Help Desk Technician responsible for Level 1 & 2 Help Desk support for key stakeholders including senior management and staff. You will play a crucial role in ensuring smooth operations by maintaining IT inventories, providing desk-side training, and producing reports. Candidates should have experience with Adobe Connect and ITIL Foundations certification. A supportive environment for professional growth is offered, along with a range of benefits including health insurance and 401k.