Senior Help Desk Support for ETS Lead / Alternate PM

People, Technology & Processes; Fort Benning (GA); On-site; USD 70,000 - 110,000; Full time

Job summary

People, Technology & Processes seeks a Senior Help Desk Support for ETS Lead / Alternate PM at Fort Benning, GA. The role leads the Educational Technology Support (ETS) team and serves as the alternate Program Manager in the absence of the primary PM.

Requirements include 10+ years in a technical environment, 8+ years supporting student environments for Govt clients, and an active SECRET clearance. Bachelor's in IT and ITIL Foundation are required.

Qualifications

• At least 10 years of experience in a technical environment.
• 8+ years supporting student environments of similar scope and size for Government clients.
• Experience managing day-to-day activities for a team of at least 12 members.
• Bachelor's degree in an IT-related field.
• ITIL Foundation certification.
• Active SECRET clearance in good standing on the first day of the contract.

Responsibilities

• Manage the day-to-day activity of the ETS team, scheduling and functions.
• Coordinate equipment inventories (10% monthly, 100% annually) with the Government Hand Receipt Holder.
• Collaborate on Lifecycle Replacement of ETS student computers and maintain inventory tracking.
• Provide the COR with data on future Training Resource Arbitration Panel (TRAP) course schedules.
• Deliver monthly ETS metric and NOC reports by the fifth day of the following month.
• Serve as alternate Program Manager, performing all PM duties in the primary PM's absence.

Skills

Team leadership

ITIL Foundation

Secret clearance

Education

Bachelor's degree in IT-related field

Job description

Position Title: Senior Help Desk Support for ETS Lead / Alternate PMLocation: Fort Benning, GAClearance required: SECRETScope of Work: Serves as the Educational Technology Support (ETS) Team Lead managing the day-to-day activity of the ETS team, and serves as the alternate Program Manager in the primary PM's absence.Responsibilities include (but are not limited to):Manage the day-to-day activity of the ETS team, scheduling, and functions.Coordinate equipment inventories (10% monthly, 100% annually) with the Government Hand Receipt Holder.Collaborate on Lifecycle Replacement of ETS student computers and maintain inventory tracking.Provide the COR with data on future Training Resource Arbitration Panel (TRAP) course schedules.Deliver monthly ETS metric and NOC reports by the fifth day of the following month.Serve as alternate Program Manager, performing all PM duties in the primary PM's absence.At least 10 years of experience in a technical environment, with at least 8 years supporting student environments of similar scope and size for the Government or a Government clientExperience managing day-to-day activities for a team of at least 12 membersBachelor's degree in an IT-related fieldInformation Technology Infrastructure Library (ITIL) Foundation certificationActive SECRET clearance in good standing on the first day of the contract