Help Desk Support Specialist (Student Computer and Automation Su with Security Clearance

People, Technology & Processes, LLC; Augusta (GA); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Unknown company at Fort Benning, GA is seeking a Help Desk Support Specialist to provide on-site and remote assistance for students and instructors. You will prepare devices, image baselines, and conduct security briefings for course rotations.

The role requires an AS degree with 7+ years of experience, active SECRET clearance, U.S. citizenship, and DoD 8570.01-M certification. You will support onboarding and train instructors on instructional technologies.

Qualifications

• AS degree required and 7+ years of relevant experience.
• Active SECRET clearance and U.S. citizenship required.
• Cyber Workforce certification per DoD 8570.01-M.
• Experience supporting students and instructors in a learning environment.
• Proven ability to image devices and prep baseline configurations.

Responsibilities

• Provide on-site and remote support to students and instructors; respond within 15 minutes.
• Prepare mobile devices with baseline images and post-install customization.
• Issue devices, conduct security briefs, and ensure required DoD forms are completed.
• Support onboarding so students receive temporary network permissions.
• Train new instructors on classroom instructional technology and tools.
• Report damaged or missing equipment and coordinate with leadership on charges.

Skills

On-site support

Remote support

Customer service

Training

Security briefings

Education

AS degree

DoD 8570.01-M certification

Job description

Position Title : Help Desk Support Specialist (Student Computer and Automation Support) Location : Fort Benning, GA Clearance required : SECRET Scope of Work: Provides on-site and remote customer and automation support to students and instructors, preparing and issuing mobile devices, conducting security briefs, and supporting a single maximum class/course of up to 400 students per rotation. Responsibilities include (but are not limited to):

• Provide on-site and remote support to students and instructors; respond to initial requests within 15 minutes.
• Prepare mobile devices (laptop or tablet) with new baseline images and post-install customization.
• Issue devices, conduct security briefs, and ensure completion of DA Form 2062, AUP, and IA briefings.
• Support TSAS onboarding so students receive temporary network permission for the course duration.
• Train new instructors on classroom instructional technology and collaborative tools.
• Report damaged or missing student computers and provide the ETS Lead with statement of charges/FLIPL packets. Qualifications
• Associate of Science (AS) degree with at least 7 years of experience
• Active SECRET clearance required, U.S. citizenship
• Cyber Workforce certification per DoD 8570.01-M as applicable to assigned IA functions