Senior Help Desk Specialist - Enterprise IT & Mentoring

Tecolote Research, Inc.; El Segundo (CA); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance (100%)

Retirement plan (100% company matched)

Paid time off & holidays

Sick leave

Job summary

Tecolote Research, Inc. in El Segundo, CA is seeking a mid-level Helpdesk Specialist to join our Corporate IT team.

You will be the go-to resource for troubleshooting complex technical issues for end-users onsite and remotely, keeping IT operations running smoothly, and growing your enterprise IT skills. This on-site role requires strong Windows/AD, excellent communication, and a proactive approach to tickets, hardware, and software support, along with participation in IT projects and process

Qualifications

• Requires strong Windows OS troubleshooting and AD management.
• Excellent communication and collaboration across levels.
• Attention to detail with process-improvement mindset.
• U.S. citizenship and ability to obtain security clearance.

Responsibilities

• Provide technical support for end-users onsite and remotely.
• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and update software/hardware as needed.
• Support equipment inventory, purchasing, and receiving.
• Document issues and changes in the service desk platform.
• Mentor junior help desk staff and share knowledge.
• Contribute to IT projects and tactical plan execution.

Skills

Windows OS troubleshooting

Active Directory management

Interpersonal communication

Attention to detail

Customer-centric service

Security clearance eligibility

Education

High School Diploma

Bachelor’s degree preferred

Tools

Okta MFA

Exchange/Office 365

Printer configuration

Windows Server administration

IT asset lifecycle management

Job description

Tecolote Research, Inc. in El Segundo, CA is seeking a mid-level Helpdesk Specialist to join our Corporate IT team.

You will be the go-to resource for troubleshooting complex technical issues for end-users onsite and remotely, keeping IT operations running smoothly, and growing your enterprise IT skills. This on-site role requires strong Windows/AD, excellent communication, and a proactive approach to tickets, hardware, and software support, along with participation in IT projects and process