Senior User Support Analyst — Hybrid IT Help Desk

Stand8 Technology Consulting; California; Hybrid; USD 92,000 - 98,000; Full time

Benefits offered by this job

Medical coverage and Health Savings

Dental/Vision/Ancillary coverages

401(k) retirement savings plan

Paid-time-off options

Employee Assistance Program

Discount programs through ADP

Job summary

Stand8 Technology Consulting in Downtown Los Angeles, CA, is seeking a User Support II to provide first- and second-line end-user support, help desk ticket management, and on-site trial assistance. This hybrid role requires supporting trial teams at remote locations, mentoring junior staff, and rotating on-call duties.

The position emphasizes strong communication, ability to travel up to 25%, and the capacity to work under pressure in a fast-paced enterprise IT environment.

Qualifications

• 4+ years of experience with large (>300 users) environments.
• Excellent written and verbal communication, including with legal teams or clients.
• Ability to travel up to 25% of the time, including to remote locations.
• Able to work under pressure in a dynamic, fast-paced environment.
• Willingness to work extended hours, nights, weekends, and rotating on-call duties.
• Ability to learn and retain new technologies quickly.

Responsibilities

• Provide first- and second-level technical support to users of computers, communications and collaboration systems.
• Open, close and track all Help Desk tickets in the system.
• Provide on-site support at trial locations and assist trial teams remotely.
• Mentor junior team members and assist with training end users on Firm applications.
• Assist with inventory and software patching efforts and support conference room A/V setups.

Skills

End-user support

Help Desk tickets

On-call rotation

Travel up to 25%

Education

Bachelor's degree preferred

Tools

A/V equipment

Conferencing software

Job description

Stand8 Technology Consulting in Downtown Los Angeles, CA, is seeking a User Support II to provide first- and second-line end-user support, help desk ticket management, and on-site trial assistance. This hybrid role requires supporting trial teams at remote locations, mentoring junior staff, and rotating on-call duties.

The position emphasizes strong communication, ability to travel up to 25%, and the capacity to work under pressure in a fast-paced enterprise IT environment.