Senior IT Support Lead: Executive & Network Specialist

Internet Brands; El Segundo (CA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health insurance and other medical/ded

401(k) with company match

Paid time off and holidays

EAP and well-being coaching

Voluntary benefits: home, auto, pet

Job summary

Internet Brands seeks a Senior Tech Support Analyst to own the most complex on-site end-user issues, imaging, AV for conference rooms, and local servers at its El Segundo office. You will mentor peers, document procedures, and lead team activities in leaderships' absence.

You'll support executives and collaborate with Corporate IT teams on outages, automation, and new business applications while maintaining security and high service levels.

Qualifications

• B.S. degree in Information Technology or equivalent with 5+ years of experience.
• Certifications like CompTIA A+, HDI, CCNA, ITIL, Google IT Support Certificate are a plus.
• Mentoring/coaching teammates and extensive product/application support experience.
• Knowledge of Google Workspace and Microsoft Office 365.
• Working knowledge of current network hardware, protocols, and standards.
• Hands-on hardware troubleshooting for corporate endpoints.
• Experience with virtualization (Hyper-V or VMware).
• Imaging tools knowledge; MAC Mini and MacBook Pro familiarity.
• IT security practices, strong communication, and customer-focused mindset.
• Ability to prioritize, work in high-pressure environments, and collaborate.

Responsibilities

• Deliver hands-on support with priority for executive clients.
• Troubleshoot and resolve Windows 11/macOS on Dell/Lenovo and Apple devices.
• Support remote users via VPN, GoToAssist, and Jamf Connect.
• Onboard/offboard users including accounts and permissions.
• Monitor work orders and incident system for timely resolution.
• Manage local assets, imaging, deployments, upgrades, and procurement thresholds.
• Support conference room AV systems and imaging servers.
• Maintain local servers and network equipment for reliable connectivity.
• Coach and escalate as needed; document procedures for consistency.
• Lead team meetings in absence of IT leadership and collaborate across IT groups.

Skills

Mentoring/coaching

PowerShell

Customer service

Communication

Problem solving

Teamwork

Prioritization under pressure

Education

B.S. Information Technology or equivalent

Tools

Google Workspace

Microsoft Office 365

Hyper-V

VMware

Imaging tools

Active Directory

VPN tools

FortiToken

GoToAssist

Jamf Connect

Job description

Internet Brands seeks a Senior Tech Support Analyst to own the most complex on-site end-user issues, imaging, AV for conference rooms, and local servers at its El Segundo office. You will mentor peers, document procedures, and lead team activities in leaderships' absence.

You'll support executives and collaborate with Corporate IT teams on outages, automation, and new business applications while maintaining security and high service levels.