Desktop Support Specialist

INA Solution Inc; Washington (District of Columbia); On-site; USD 55,000 - 75,000; Full time

Job summary

INA Solution Inc. is seeking a Desktop Support Specialist to provide on-site hardware and software support for end users at the Seattle metro campus.

You will act as the frontline technical contact for troubleshooting and escalations, and you'll image and install software on computers and mobile devices. You will log incidents in the ticketing system, handle Level 1 and 2 escalations with root-cause analysis, manage hardware inventory, patch communications rooms, and collaborate with Network

Responsibilities

• Provide on-site hardware and software support for end users.
• Troubleshoot, repair, and maintain computers and mobile devices; image/re-image computers and perform software installations.
• Log and manage support incidents in a ticketing system; handle Level 1 and Level 2 escalations with root cause analysis.
• Manage hardware inventory including ordering and decommissioning devices; maintain IT room and patching.
• Communicate with clients and team via email and MS Teams; ensure strong customer service and manage expectations.
• Collaborate with Network Services and senior IT engineers on local projects; maintain IT docs and adhere to policies.

Job description

Job Summary Desktop Support Specialist

• - Provide on-site hardware and software support for end users at the Seattle metro campus
• - Act as the frontline technical contact for troubleshooting issues and resolving escalations
• - Troubleshoot, repair, and maintain computers, mobile devices, and related hardware/software
• - Image/re-image computers and perform software installations
• - Log and manage support incidents and requests using a ticketing system
• - Handle Level 1 and Level 2 support escalations, including conducting root cause analysis
• - Manage hardware inventory, including ordering new equipment and decommissioning old devices
• - Perform communication room patching and general IT room maintenance
• - Communicate proactively with clients and team members via email and MS Teams
• - Ensure strong customer service and manage client expectations
• - Collaborate with Network Services and senior IT engineering teams on local projects
• - Maintain technical documentation and adhere to IT policies and procedures