Senior Help Desk Specialist - 3rd Shift

ViziRecruiter,LLC.; United States; Remote; USD 50,000 - 70,000; Full time

Benefits offered by this job

Generous paid time off

401k plans

Medical insurance

Free therapy visits

Job summary

A leading tech solutions provider in the United States is looking for a Sr Help Desk Agent to deliver top-tier customer service on advanced technical issues. This position requires strong troubleshooting skills in software and hardware and the ability to guide and mentor junior agents. The ideal candidate should be customer-oriented, detail-focused, and capable of navigating a dynamic work environment. Competitive compensation and comprehensive benefits are offered.

Qualifications

• Ability to troubleshoot and resolve o365 related issues at a more advanced level.
• Support commonly used software, hardware, tablets, and mobile devices.
• Strong customer skills, able to handle stressful situations.

Responsibilities

• Resolves advanced technical hardware and software issues.
• Provides over-the-phone remote support.
• Tracks all work within the ticketing system.

Skills

Troubleshooting o365 related issues

Support for software, hardware, tablets

Strong communication skills

Customer-oriented approach

Attention to detail

Tools

ServiceNow

Job description

A leading tech solutions provider in the United States is looking for a Sr Help Desk Agent to deliver top-tier customer service on advanced technical issues. This position requires strong troubleshooting skills in software and hardware and the ability to guide and mentor junior agents. The ideal candidate should be customer-oriented, detail-focused, and capable of navigating a dynamic work environment. Competitive compensation and comprehensive benefits are offered.