Senior Help Desk & IT Training Specialist

Booz Allen Hamilton; Austin (TX); On-site; USD 86,000 - 198,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Tuition assistance

Job summary

Booz Allen Hamilton is seeking a Help Desk Specialist to manage customer-facing mission delivery and provide comprehensive IT support. You will guide end users through system adoption, train users, and oversee staff to ensure prompt resolutions.

The role emphasizes strong communication, problem-solving, and ability to work with clients to improve business processes and monitoring of complex IT environments.

Qualifications

• 10+ years experience interacting directly with customers in IT support.
• Experience supporting Windows Server production environments and complex call centers.
• 3+ years in IT systems testing and training documentation.

Responsibilities

• Manage delivery of digital solutions and provide end-user support.
• Oversee staff, triage requests, and ensure timely completion.
• Collaborate with clients to understand mission needs and advise on improvements.

Skills

Customer service

IT troubleshooting

Problem solving

Communication skills

Training development

Education

High school diploma or GED with IT field experience

Associate's degree in IT field

Bachelor's degree in IT field

Tools

Windows Server

Call center system

IP-based security systems

Job description

Booz Allen Hamilton is seeking a Help Desk Specialist to manage customer-facing mission delivery and provide comprehensive IT support. You will guide end users through system adoption, train users, and oversee staff to ensure prompt resolutions.

The role emphasizes strong communication, problem-solving, and ability to work with clients to improve business processes and monitoring of complex IT environments.