Senior Help Desk Engineer - Remote Tier 2/3 Escalations

PJ Networks LLC; Charlottesville (VA); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Retirement Plan

Paid time off

Health insurance

Dental insurance

Job summary

PJ Networks LLC, a Charlottesville-based MSP, seeks an experienced Help Desk Engineer to serve as Tier 2/3 escalation for diverse client environments. You’ll monitor, manage, and support servers, hypervisors, and workstations remotely, acting as the go-to resource when frontline technicians need backup on complex issues.

This role emphasizes proactive IT support, security policy compliance, and documenting processes.

Qualifications

• Minimum 3 years of experience in IT support or similar role.
• Strong knowledge of Windows Server OS (2016–2025).
• Experience with Active Directory, DNS, DHCP, and Group Policy.
• Excellent communication for both technical and non-technical audiences.

Responsibilities

• Monitor client infrastructure using RMM tools across multiple environments.
• Remotely manage and update servers, hypervisors, and workstations.
• Develop new monitoring methods to improve proactive support and reduce downtime.
• Respond to alerts and triage issues before impacting operations.
• Document configurations and procedures for clients.

Skills

Windows Server

Active Directory

Networking fundamentals

Communication skills

Tools

RMM platforms

PSA tools

Hyper-V/VMware

Microsoft 365 admin

Job description

PJ Networks LLC, a Charlottesville-based MSP, seeks an experienced Help Desk Engineer to serve as Tier 2/3 escalation for diverse client environments. You’ll monitor, manage, and support servers, hypervisors, and workstations remotely, acting as the go-to resource when frontline technicians need backup on complex issues.

This role emphasizes proactive IT support, security policy compliance, and documenting processes.