Healthcare Outreach Support Specialist

Professional Case Management; Colorado; Sur place; USD 36 000 - 54 000; Plein temps

Avantages offerts par ce poste

Medical

Dental

Vision

401(k)

Company Paid Short Term Disability

Flexible Spending Account (FSA)

Health Savings Account (HSA)

Paid Time Off

Voluntary Benefits

Résumé du poste

Professional Case Management (PCM) is seeking a customer focused professional to support seniors by handling inbound and outbound calls, guiding them through program options and benefits in our Home Care, Clinical Research, Impairments, or Catastrophic Care divisions.

The role emphasizes empathy, clear communication, and high-quality customer service, with a typical base pay range of USD 36,400 to 54,080 per year, depending on location, experience and market factors.

Qualifications

• High school diploma or GED required.
• Two years’ customer service experience preferably in healthcare.
• Previous experience working in a call center preferred.
• Excellent customer service skills.
• Excellent verbal communication skills; proper phone etiquette.
• Data entry.
• Attention to detail.
• Maintains professionalism in any situation.

Responsabilités

• Obtain client information by outbound and inbound calls.
• Determine further contact required by comparing client information to program eligibility.
• Help guide customers on navigating government programs to obtain financial and health benefits.
• Maintain and improve quality results by adhering to standards and guidelines; recommend improved procedures.
• Accomplish objectives and support the organization mission by completing related skills.

Connaissances

Customer service

Empathy

Communication

Data entry

Multi-tasking

Call center experience

Attention to detail

Formation

High school diploma or GED

Description du poste

Professional Case Management (PCM) is seeking a customer focused professional to support seniors by handling inbound and outbound calls, guiding them through program options and benefits in our Home Care, Clinical Research, Impairments, or Catastrophic Care divisions.

The role emphasizes empathy, clear communication, and high-quality customer service, with a typical base pay range of USD 36,400 to 54,080 per year, depending on location, experience and market factors.