Empathetic Help Center Advisor - Healthcare Support

Professional Case Management (PCM)

Oak Ridge (TN)

On-site

USD 36,000 - 54,000

Full time

5 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

Professional Case Management is seeking an Outreach Help Center Representative to join our client-focused team. You will handle inbound and outbound calls, guiding seniors through program eligibility and benefits, with empathy and strong communication.

The role emphasizes high-quality customer service, data entry accuracy, and the ability to multitask in a fast-paced environment. Base pay ranges from $36,400 to $54,080 annually, with comprehensive benefits and equal opportunity employer

Qualifications

High school diploma or GED required.
A minimum of two years' customer service experience preferably in healthcare setting preferred.
Previous experience working in a call center preferred.
Excellent customer service skills.
Excellent verbal communication skills; showing proper phone etiquette.
Data entry accuracy required.
Attention to detail essential.
Maintains professionalism in any situation.
Ability to multi-task.

Responsibilities

Obtain client information by making outbound calls and answering inbound telephone calls.
Determine further contact required to the customer by comparing client information to different program eligibility requirements.
Help guide customers on ways to navigate certain government programs to obtain financial and health benefits.
Maintain and improve quality results by adhering to standards and guidelines; recommending improved procedures.
Accomplish objectives and organization mission by completing related skills.