Outreach Help Center Representative

Professional Case Management (PCM); Oak Ridge (TN); On-site; USD 36,000 - 54,000; Full time

Job summary

Professional Case Management is seeking an Outreach Help Center Representative to join our client-focused team. You will handle inbound and outbound calls, guiding seniors through program eligibility and benefits, with empathy and strong communication.

The role emphasizes high-quality customer service, data entry accuracy, and the ability to multitask in a fast-paced environment. Base pay ranges from $36,400 to $54,080 annually, with comprehensive benefits and equal opportunity employer

Qualifications

• High school diploma or GED required.
• A minimum of two years' customer service experience preferably in healthcare setting preferred.
• Previous experience working in a call center preferred.
• Excellent customer service skills.
• Excellent verbal communication skills; showing proper phone etiquette.
• Data entry accuracy required.
• Attention to detail essential.
• Maintains professionalism in any situation.
• Ability to multi-task.

Responsibilities

• Obtain client information by making outbound calls and answering inbound telephone calls.
• Determine further contact required to the customer by comparing client information to different program eligibility requirements.
• Help guide customers on ways to navigate certain government programs to obtain financial and health benefits.
• Maintain and improve quality results by adhering to standards and guidelines; recommending improved procedures.
• Accomplish objectives and organization mission by completing related skills.

Skills

Customer service

Verbal communication

Data entry

Attention to detail

Multitasking

Empathy

Education

High school diploma or GED

Job description

Outreach Help Center RepresentativePut your talents to work at PCM! Whether you work in our Home Care, Clinical Research, Impairments, or Catastrophic Care division, you will support our mission to deliver care and other services that enhance the quality of life of our clients. Be a part of our dynamic client-focused team and make a difference in your career!Responsible for answering inbound calls and making outbound calls to known prospects with the intent to provide help and advice. The position works with seniors and must have strong empathy and patience while being able to maintain control of the conversation. The position is highly consultative with a focus on customer service, customer experience and customer satisfaction.QualificationsHigh school diploma or GED requiredA minimum of two years' customer service experience preferably in healthcare setting preferred.Previous experience working in a call center preferred.Excellent customer service skillsExcellent verbal communication skills; showing proper phone etiquette.Data EntryAttention to detailMaintains professionalism in any situationAbility to multi-taskEssential Functions/Areas of AccountabilityObtain client information by making outbound calls and answering inbound telephone calls.Determine further contact required to the customer by comparing client information to different program eligibility requirements.Help guide customers on ways to navigate certain government programs to obtain financial and health benefits.Maintain and improve quality results by adhering to standards and guidelines; recommending improved procedures.Accomplish objectives and organization mission by completing related skillsThe typical base pay range for this role is USD $36,400 - $54,080 per year.Individual base pay depends on various factors, in addition to primary work location, complexity and responsibility of role, job duties/requirements, and relevant experience, skills and other market-based factors.Available Benefits IncludeMedicalDentalVision401(k)Company Paid Short Term DisabilityFlexible Spending Account (FSA)Health Savings Account (HSA)Paid Time OffVoluntary BenefitsPlease contact Jennifer Hoffman at or at [e-mail] today to learn more about our opportunities where you can make a difference in your own career!Professional Case Management is an Equal Opportunity Employer.