Senior Help Desk & AV Support Specialist – Court Tech

State of South Carolina; South Carolina; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health, Dental, Vision

Life Insurance

State Retirement Plan

Paid annual leave

Paid sick leave

Holiday leave

Parental Leave

Workers’ Compensation Benefits

Job summary

The South Carolina Judicial Branch invites applications for the Help Desk Support Specialist III position. This role provides end-user support for applications, hardware, and mobile devices, and assists in TEC and DCR systems across the state.

It requires troubleshooting, imaging, account administration, and secure, updated equipment. Candidates should have a degree with 3+ years of Help Desk/AV experience or an equivalent combination, plus certifications like A+ or MOS.

Qualifications

• The position requires a degree or equivalent experience in Computer Science, Technology Management or Business Administration with 3+ years of Help Desk and AV support experience; or 4+ years with an associate degree; or 6+ years with a high school diploma.
• One of the following certifications: A+, Network+, Security+, MCP, MOS, or MTA.
• Knowledge of computer operations, office automation, data communications, and troubleshooting techniques.
• Experience in Help Desk with end-user software support and AV/IT equipment.

Responsibilities

• Analyze, troubleshoot and resolve end-user technology problems for SCJB employees.
• Provide remote support for IT equipment and videoconferencing in TEC/DCR courtrooms.
• Assist with imaging, deployment, software patches and security for courtroom systems.
• Manage end-user accounts and assets using Ivanti tools and ticketing systems.
• Support AV and courtroom technology including training and site visits.

Skills

Help Desk

AV Support

Windows 10+

Active Directory

Office 365

Ticketing systems

Ivanti Asset Manager

Troubleshooting

Remote support

Education

Bachelor's degree in CS/Tech/Business

Associate degree in CS/Tech/Business

High school diploma with 6+ years related experience

Tools

Ivanti Service Manager

Ivanti Asset Manager

Microsoft Office 365 suite

Job description

The South Carolina Judicial Branch invites applications for the Help Desk Support Specialist III position. This role provides end-user support for applications, hardware, and mobile devices, and assists in TEC and DCR systems across the state.

It requires troubleshooting, imaging, account administration, and secure, updated equipment. Candidates should have a degree with 3+ years of Help Desk/AV experience or an equivalent combination, plus certifications like A+ or MOS.