Courtroom Technology Specialist

U.S. Courts; Washington (District of Columbia); On-site; USD 56,000 - 101,000; Full time

Benefits offered by this job

Paid vacation and sick leave

Paid federal holidays (11 per year)

Health benefits option (FEHB)

Federal Employees Group Life Insurance

Flexible Benefits Program

Public transportation subsidy

On-site fitness center

Employee Assistance Program (EAP)

Federal Employees Retirement System (F

Thrift Savings Plan (5% employer match

Public Service Loan Forgiveness (PSLF)

Benefits information page access

Job summary

The Courtroom Technology Specialist is responsible for the design, planning, setup, programming, and maintenance of courtroom technology, video conferencing equipment, electronic presentation systems, audio streaming, and all sound system equipment and end-user devices. The role also develops technology standards and provides high-level IT analysis and help-desk support.

The position offers a generous federal benefits package including paid leave, holidays, health benefits options, retirement

Qualifications

• Strong customer service skills.
• Excellent written and verbal communication skills.
• Ability to work independently and to set priorities across multiple assignments, as well as to work cooperatively in a team environment.
• Proficiency with Windows desktops in a networked environment.
• Ability to install, configure, update, and troubleshoot computer hardware and peripherals.
• Knowledge of IT security best practices and ability to understand and follow IT security policies and procedures.
• Ability to up lift 50+ pounds of IT equipment.
• Knowledge of and experience with Microsoft 365 Applications.

Responsibilities

• Develop technology standards for the courtroom IT environment.
• Recommend system upgrades and long-term improvements to IT infrastructure.
• Provide high-level analysis of the court's IT systems and roadmap.
• Provide technical/help-desk support to end users.

Skills

Customer service

Communication

Independent work

Team collaboration

Windows networking

Hardware troubleshooting

IT security best practices

Microsoft 365 Applications

Education

Bachelor's degree in audiovisual technology / digital media / CS

Graduate study (18 sem. or 27 qtr hrs) in related field

Tools

Crestron

Extron

SharePoint

VPN

VOIP

Web browsers configuration

Job description

The Courtroom Technology Specialist performs complex systems work related to the design, planning, setup, programming, and maintenance of courtroom technology, video conferencing equipment, electronic presentation systems, audio streaming, and all sound system equipment and end-user devices. The role is responsible for developing technology standards, recommending system upgrades, and providing high-level, long-term analysis of the court's IT systems and provide technical/help-desk support.

The candidate selected for this position will be eligible for a generous federal employee benefits package which includes: Paid vacation and sick leave, paid parental leave, and 11 paid federal holidays per year. Optional participation in Federal Employees Health Benefits plans (health, dental and vision); Federal Employees Group Life Insurance; Flexible Benefits Program. Public transportation subsidy, on-site fitness center, Employee Assistance Program (EAP). Participation in the Federal Employees Retirement System (FERS). Optional participation in Thrift Savings Plan (up to 5% employer matched contributions). Public Service Loan Forgiveness program pursuant to the term of the (PSLF) program. For more benefit information visit the Judiciary's Benefits Page: https://www.uscourts.gov/careers/benefits

Specialized Experience

• CL 25 ($56,478 - $91,983): Candidates must possess at least one (1) year of specialized experience that provided the opportunity to acquire knowledge of rules, regulations, and terminology in the functional areas of audiovisual or technical support in the information technology field. Alternatively, candidates may qualify by completing a bachelor's degree in audiovisual technology, digital media, computer science, or other related field from an accredited college or university and superior academic achievement as listed below.
• CL 26 ($62,212 - $101,109): Candidates must possess at least two (2) years of progressively responsible, specialized experience that provided that provided the opportunity to acquire knowledge of rules, regulations, and terminology in the functional areas of audiovisual or technical support in the information technology field. One year of specialized experience may be substituted by a bachelor's degree in audiovisual technology, digital media, computer science, or other related field from an accredited college or university and superior academic achievement as listed below.

Superior Academic Achievement

• An overall "B" grade point average equaling 2.90 or better of a possible 4.0; AND/OR
• Standing in the upper third of the class; AND/OR
• "3.5" average or better in the major field of study, such as in audiovisual technology, digital media, computer science, or a related field that would prepare a candidate well to perform in this position; AND/OR
• Election to membership in Phi Beta Kappa, Sigma XI, or one of the National Honorary Scholastic Societies meeting the minimum requirements of the Association of College Honor Societies, other than Freshman Honor Societies.
• Completion of one academic year (18 semester or 27 quarter hours) of graduate study at an accredited college or university. A degree program in audiovisual technology, digital media, computer science, or a related field is preferred.

Required Competencies

• Strong customer service skills
• Excellent written and verbal communication skills
• Ability to work independently and to set priorities across multiple assignments, as well as to work cooperatively in a team environment
• Proficiency with Windows desktops in a networked environment
• Ability to install, configure, update, and troubleshoot computer hardware and peripherals
• Knowledge of IT security best practices and ability to understand and follow IT security policies and procedures
• Ability to up lift 50+ pounds of IT equipment
• Knowledge of and experience with Microsoft 365 Applications

Preferred Qualifications

• Familiarity with the design, installation, configuration, administration, and maintenance of AV systems
• Experience programming Crestron and Extron systems
• Certified Technology Specialist (CTS) or similar certification
• Experience using Microsoft SharePoint
• Familiarity with VOIP phone systems
• Experience with configuring devices for remote access over a VPN
• Experience with configuring and managing the differences among multiple web browsers (i.e., Internet Explorer, Chrome, and Firefox)
• Prior experience in federal judiciary IT operations

(See job announcements for the full listing of requirements.)