Help Desk Technician I/II — Entry-Level IT Support & Growth

Placer County Superior Court; Auburn, Roseville (CA, CA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Certification reimbursement

Job summary

Placer County Superior Court is seeking a Help Desk Technician to provide hands-on technical support to judicial officers, court staff, and the public. The role supports hardware, software, networks, and AV systems, with emphasis on clear communication and problem resolution.

Entry to journey-level positions exist with supervision and increasing independence as skills grow. Certification expectations include CompTIA A+ and related certifications, with employer reimbursements for training.

Qualifications

• Two years of full-time professional work experience in a formal help desk setting.
• Experience installing, maintaining, troubleshooting and repairing PC hardware and software.
• Ability to communicate clearly with users of varying technical experience.

Responsibilities

• Respond to inquiries for technical assistance from end-users on hardware, software, networks, and peripherals.
• Diagnose and resolve hardware, software, and network issues with standard techniques.
• Support for remote appearance and courtroom audio/video systems; maintain inventory and logs.

Skills

Hardware & software troubleshooting

Windows OS

Remote support

Communication skills

Customer service

Ticketing system

Education

CompTIA A+

Networking +

Security +

Project +

Tools

Ticketing system

Job description

Placer County Superior Court is seeking a Help Desk Technician to provide hands-on technical support to judicial officers, court staff, and the public. The role supports hardware, software, networks, and AV systems, with emphasis on clear communication and problem resolution.

Entry to journey-level positions exist with supervision and increasing independence as skills grow. Certification expectations include CompTIA A+ and related certifications, with employer reimbursements for training.