Senior Heavy Equipment Service Supervisor

Yancey Bros. Co.; Austell (GA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Full benefits package

Tool allowances

Paid vacations

Wellness programs

Job summary

Yancey Bros. Co. in Georgia seeks a Preventative Maintenance Service Supervisor to lead a team of technicians, ensure safe and efficient service, and drive quality repairs. The role emphasizes accountability for performance and customer satisfaction.

The ideal candidate has 3–5 years in heavy equipment service with supervisory experience, strong communication, and a proven ability to manage repairs, timelines, and warranty decisions while maintaining product knowledge.

Qualifications

• Minimum 3–5 years of industry experience.
• Prior supervisory experience.
• Proven problem solving to meet customer and employee needs.
• Excellent people skills with customer service experience.
• Strong organizational and communication abilities.

Responsibilities

• Oversee technician productivity and customer satisfaction.
• Promote a safe working environment and enforce safety first.
• Own financial performance for area and manage KPIs.
• Review repairs and ensure quality from start to finish.
• Collaborate with lead techs to meet customer commitments.
• Address employee and customer concerns promptly.

Skills

Industry experience

Supervisory experience

Problem solving

Customer service

Organizational skills

Communication skills

Education

Industry experience or equivalent degree

Job description

Yancey Bros. Co. in Georgia seeks a Preventative Maintenance Service Supervisor to lead a team of technicians, ensure safe and efficient service, and drive quality repairs. The role emphasizes accountability for performance and customer satisfaction.

The ideal candidate has 3–5 years in heavy equipment service with supervisory experience, strong communication, and a proven ability to manage repairs, timelines, and warranty decisions while maintaining product knowledge.