Preventative Maintenance Service Supervisor

Yancey Bros. Co.; Austell (GA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Full benefits package

Tool allowances

Paid vacations

Wellness programs

Job summary

Yancey Bros. Co. in Georgia seeks a Preventative Maintenance Service Supervisor to lead a team of technicians, ensure safe and efficient service, and drive quality repairs. The role emphasizes accountability for performance and customer satisfaction.

The ideal candidate has 3–5 years in heavy equipment service with supervisory experience, strong communication, and a proven ability to manage repairs, timelines, and warranty decisions while maintaining product knowledge.

Qualifications

• Minimum 3–5 years of industry experience.
• Prior supervisory experience.
• Proven problem solving to meet customer and employee needs.
• Excellent people skills with customer service experience.
• Strong organizational and communication abilities.

Responsibilities

• Oversee technician productivity and customer satisfaction.
• Promote a safe working environment and enforce safety first.
• Own financial performance for area and manage KPIs.
• Review repairs and ensure quality from start to finish.
• Collaborate with lead techs to meet customer commitments.
• Address employee and customer concerns promptly.

Skills

Industry experience

Supervisory experience

Problem solving

Customer service

Organizational skills

Communication skills

Education

Industry experience or equivalent degree

Job description

Preventative Maintenance Service Supervisor

Job Category: Leadership

Requisition Number: PREVE005973

• Posted : August 24, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Description

Who We Are:

From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.

What You Will Be Doing:

As a Heavy Equipment Service Supervisor, you are responsible for the productivity of technicians and satisfaction of service customers. This position is responsible for creating and promoting a safe working environment for technicians and will always make safety the first priority. This supervisor will spend the majority of their time supporting, growing and holding technicians accountable. This person will be expected to own financial performance for their area of responsibility and follow standards to create an efficient and quality service offering. Additionally, the Service Supervisor must address employee and customer concerns quickly to resolve issues. This person will need to be capable of analyzing metrics daily to insure work is flowing in a productive manner and objectives are being met. Lastly, the Service Supervisor is expected to maintain current product knowledge and policy procedure to insure the product is supported as intended by the manufacturer’s warranty guidelines.

Primary Responsibilities:

Review Tech career development with Technicians and set goals for next level of advancement, monthly meetings.

Stay highly engaged with existing Tech force to ensure tech force is motivated, productive, and efficient.

Evaluate repairs throughout the repair process to ensure the customer receives a quality repair.

Work with lead techs to set expectations to insure customer commitments are kept.

Inspect repairs to ensure repair quality, daily and at completion.

Reviews work orders as needed with CSR and service coordinator

Evaluate and determine warranty, policy, and rework decisions on repairs

Communicate with specialty shops to maintain timelines and customer expectations

Schedule heavy haul component moves, communicate with specialty shops detailed info, and manage repair timeline

Handle personnel issues to include verbal and written reprimand where required

Manage WIP, have daily discussions with Service Coordinators to ensure jobs are closed < 3 days of last labor

Order supplies and necessary tooling

Additional Responsibilities:

• Participate in required safety program, and work in a safe manner.
• Additional duties as assigned by manager.

Who We Are Looking For:

To be successful in this position you should have a strong mechanical aptitude and prior supervisory experience. You should possess a strong sense of urgency and desire to provide superior customer service. The ability to provide direction and instruction and work in a team environment is essential to this position as well.

Education/Experience:

• Specific industry experience or an equivalent degree

Required Qualifications/Skills:

• Minimum of 3 to 5 years of industry experience
• Prior supervisory experience
• Possess the necessary problem solving skills to meet the needs of our customers and employees
• Excellent people skills with customer service experience
• Excellent organizational and communication skills

Values:

At Yancey Bros. Co, we are always looking to add people to our team who share our core values:

• Safety: We value the lives and health of our team and customers above all else.
• Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
• Teamwork: We work as one across our organization for the benefit of our customers.
• Excellence: We strive to be the best, continuously improving our customers’ experience and the solutions we provide.
• Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.

Ideal candidates will demonstrate the following values:

• Acting in a safe manner
• Exhibiting honesty and integrity
• Acting in a fair and ethical manner
• Team mentality
• Delivering quality results
• Exhibiting pride and ownership
• Working with a sense of urgency
• Exhibiting a winning attitude

What We Offer:

Yancey Bros Co offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.

Competitive Pay Structure

• Competitive Pay
• Technician Tool Allowance
• 401k Plan Strong Company Match
• Employee Profit Sharing
• Financial Wellness Coaching

Employee Wellness Program

• Prescription Drug Coverage
• Flexible Spending Accounts
• Short & Long Term Disability
• Group Life Insurance

Personal Time Off

• Paid Holidays
• Tuition Reimbursement
• Ongoing Training

3-5 years:

Industry experience.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.