Senior Healthcare Security Leader

Mayo Foundation for Medical Education and Research; Rochester (MN); On-site; USD 44,000 - 59,000; Full time

Job summary

Mayo Clinic recruits a Senior Security Officer in Rochester, MN to provide professional customer service, maintain security presence, and respond to incidents. You will patrol Mayo Clinic properties, deter crime, and prepare incident reports.

The role requires certification readiness and the ability to handle stressful situations with de-escalation techniques. Qualifications include a Bachelor’s/Associate/HS with security experience, strong communication, and the ability to work independently

Qualifications

• Bachelor’s degree with one year security, healthcare, corrections, law enforcement or military experience or Associates degree with three years security, healthcare, corrections, law enforcement or military experience.
• Experience with Microsoft Office software applications; able to work independently and act decisively under difficult circumstances; ability to work collaboratively in a team-environment; able to effectively prioritize tasks and manage time; able to recognize and react to health conditions, symptoms and injuries and to apply first aid/basic life support; requires strong sense of customer service and interpersonal skills to interact with patients, visitors and employees; ability to relate positively with people; requires strong written and verbal skills; strong problem solving skills are necessary.
• Preferred experience with healthcare security to include knowledge of assessments of security sensitive and/or high-risk areas, healthcare specific security processes to include delivering security service in a non-ferrous workspace, and/or a sterile workspace (including don/doff of protective clothing), experience supporting decontamination activities related to chemical spills/contamination.
• Must have and maintain a valid driver's license and acceptable driving record in accordance with Mayo Clinic Policy; must have or obtain within 6 months IAHSS Advanced Level Healthcare Security Officer certification ; Must have BLS certification and Stop The Bleed training; must have Verbal Judo or equivalent verbal de-escalation certification; must have AVADE Level 2 certification or equivalent self-defense training; must have AVADE Level 3 certification or equivalent control techniques training; must have AVADE Handcuffing certification or equivalent training; must have Bronze Quality Level certification or equivalent quality improvement training; must have Behavior Detection Officer certification or equivalent training; must have current Taser qualification; may be required to obtain firearms qualification and certification.

Responsibilities

• Provide a professional level of customer service, security presence and response on Mayo Clinic property.
• Proactively patrol to deter crime and undesirable behaviors while building trusted relationships with staff.
• Respond to security and other emergency incidents to ensure safety and enforce Mayo policies.
• Prepare accurate and timely incident reports; may use a security vehicle to patrol and respond to incidents.
• Adapt to unpredictable and stressful situations; use de-escalation techniques and, if needed, self-defense and restraints; exercise sound judgment.

Skills

Customer service

Interpersonal skills

Teamwork

Time management

Decision making

Verbal de-escalation

Written communication

Self-defense

First aid

Crisis management

Education

Bachelor’s degree in security-related field

Associate degree with 3 years security experience

HS/GED with 5 years security experience

Tools

Microsoft Office

Job description

Mayo Clinic recruits a Senior Security Officer in Rochester, MN to provide professional customer service, maintain security presence, and respond to incidents. You will patrol Mayo Clinic properties, deter crime, and prepare incident reports.

The role requires certification readiness and the ability to handle stressful situations with de-escalation techniques. Qualifications include a Bachelor’s/Associate/HS with security experience, strong communication, and the ability to work independently