Security Officer

Mayo Clinic; Eau Claire (WI); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Medical: Multiple plan options

Dental: Delta Dental or reimbursement

Vision: National network

Pre-Tax Savings: HSA/FSAs

Retirement package

Job summary

Mayo Clinic is seeking a Security Officer to provide a professional level of customer service while maintaining a secure environment across Mayo Clinic facilities in Wisconsin. The role involves proactive patrols, assisting visitors and staff, and responding to incidents with calm, clear communication.

Ideal candidates will have a high school degree or GED and relevant security experience; certification within 6 months is required.

Qualifications

• High school degree or GED equivalent is required.
• Associate's degree in law enforcement, criminal justice, security, or related field preferred; minimum two years in a customer service, military, security position, or similar role.
• Experience in patrolling, incident reporting, defensive tactics, emergency response and access control; familiarity with CCTV operations and security software.

Responsibilities

• Provide security presence and professional customer service; patrol Mayo Clinic properties and sensitive areas.
• Assist visitors, patients and staff; respond to incidents and maintain logs and reports.
• Adapt to emergencies, manage crowd control, use two-way radios, and coordinate with law enforcement and fire personnel.

Skills

Customer service

Interpersonal skills

Defensive tactics

Emergency response

Communication skills

Education

High school degree or GED

Associates degree in law enforcement or related field

Tools

CCTV operation

Security technology

Microsoft Office

Driving

Job description

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

Responsibilities

Mayo Clinic Global Security Officers provide a professional level of customer service and security presence. A Security officer will proactively patrol Mayo Clinic property and security sensitive areas. Will assist visitors, patients and staff as need be and help prevent and deter fire, theft, vandalism, illegal entry, etc.

May utilize security vehicle on a regular or occasional basis; enforces Mayo policies and responds to complaints and service calls for wrongdoing, prepares incident reports/activity logs, and may work in the Security control centers.

A Security Officer adapts to unpredictable and stressful situations; manages altercations and emergency crises in an effective and professional manner; operates and communicates on a two-way radio; exhibits good judgment, maturity, initiative, tact and diplomacy when dealing with people in stressful situations. They will frequently be walking, standing, stooping, bending, lifting, pulling, climbing, reaching, and pushing, and occasionally running; is able to move quickly up and down stairwells, from the ground floor up to the top floor of each building without assistance; assists patients, volunteers, visitors, and staff with emergency evacuations, including evacuations in stairwells, to include handling emergency evacuation devices used to transport patients and others to safety; makes effective decisions as an emergency first responder, is confident in stressful situations, and works as a team member with other emergency responders, including law enforcement and fire/rescue personnel.

They are able to work nights and weekends for security and protection assignments and when required by emergency or special situations.

This position may be required to carry and deploy a taser.

• This vacancy is not eligible for sponsorship / we will not sponsor or transfer visas for this position.

During the selection process, you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question - Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps.

Qualifications

High school degree or GED equivalent is required.

Associate's degree in law enforcement, criminal justice, security, or a related field preferred; minimum two years of experience in a customer service, military, security position and/or a similar role; experience in a healthcare setting preferred;

experience in patrolling, incident report writing, defensive tactics, emergency response, lock/unlock procedures, door access, and CCTV camera operation; experience with Windows XP or newer as well as intermediate skills in Microsoft Office software applications; technical aptitude to work with Security Technology is preferred.

Previous security experience; able to work independently and in a team-environment; requires strong sense of customer service and interpersonal skills to interact with patients, visitors and employees; requires strong written and verbal skills; strong problem solving skills are necessary.

Has the ability to read and communicate effectively in a pleasant, courteous, professional and friendly manner. Maintains a professional appearance at all times per organizational and department standards. Can restrain potentially violent individuals; demonstrated ability to remain calm and assume control of emergency situations.

Staff must participate in routine and ongoing training and development programs as required by the organization or department.

Must have and maintain a valid driver's license and acceptable driving record in accordance with Mayo Clinic Policy; must obtain certification from the International Association for Healthcare Security and Safety (IAHSS) as a Healthcare Security Officer within 6 months.

Training certification in AVADE Workplace Violence Training, basic CPR and AED, required within 1 year.

Exemption Status

Nonexempt

Compensation Detail

$21.91 - $29.60/hour; Education, experience and tenure may be considered along with internal equity when job offers are extended.

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

72

Schedule Details

Security Officers work a self-schedule system of three 12-hour shifts per week. Day shift positions are 0600-1800 and night shift positions are 1800-0600 hours. Holidays are worked on a rotational basis. Each Security Officer will work 3 holidays per year.

Weekend Schedule

Security Officers work every other weekend, or 1 weekend per pay period.

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law" . Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.