Senior Security Officer

Mayo Foundation for Medical Education and Research; Rochester (MN); On-site; USD 44,000 - 59,000; Full time

Job summary

Mayo Clinic recruits a Senior Security Officer in Rochester, MN to provide professional customer service, maintain security presence, and respond to incidents. You will patrol Mayo Clinic properties, deter crime, and prepare incident reports.

The role requires certification readiness and the ability to handle stressful situations with de-escalation techniques. Qualifications include a Bachelor’s/Associate/HS with security experience, strong communication, and the ability to work independently

Qualifications

• Bachelor’s degree with one year security, healthcare, corrections, law enforcement or military experience or Associates degree with three years security, healthcare, corrections, law enforcement or military experience.
• Experience with Microsoft Office software applications; able to work independently and act decisively under difficult circumstances; ability to work collaboratively in a team-environment; able to effectively prioritize tasks and manage time; able to recognize and react to health conditions, symptoms and injuries and to apply first aid/basic life support; requires strong sense of customer service and interpersonal skills to interact with patients, visitors and employees; ability to relate positively with people; requires strong written and verbal skills; strong problem solving skills are necessary.
• Preferred experience with healthcare security to include knowledge of assessments of security sensitive and/or high-risk areas, healthcare specific security processes to include delivering security service in a non-ferrous workspace, and/or a sterile workspace (including don/doff of protective clothing), experience supporting decontamination activities related to chemical spills/contamination.
• Must have and maintain a valid driver's license and acceptable driving record in accordance with Mayo Clinic Policy; must have or obtain within 6 months IAHSS Advanced Level Healthcare Security Officer certification ; Must have BLS certification and Stop The Bleed training; must have Verbal Judo or equivalent verbal de-escalation certification; must have AVADE Level 2 certification or equivalent self-defense training; must have AVADE Level 3 certification or equivalent control techniques training; must have AVADE Handcuffing certification or equivalent training; must have Bronze Quality Level certification or equivalent quality improvement training; must have Behavior Detection Officer certification or equivalent training; must have current Taser qualification; may be required to obtain firearms qualification and certification.

Responsibilities

• Provide a professional level of customer service, security presence and response on Mayo Clinic property.
• Proactively patrol to deter crime and undesirable behaviors while building trusted relationships with staff.
• Respond to security and other emergency incidents to ensure safety and enforce Mayo policies.
• Prepare accurate and timely incident reports; may use a security vehicle to patrol and respond to incidents.
• Adapt to unpredictable and stressful situations; use de-escalation techniques and, if needed, self-defense and restraints; exercise sound judgment.

Skills

Customer service

Interpersonal skills

Teamwork

Time management

Decision making

Verbal de-escalation

Written communication

Self-defense

First aid

Crisis management

Education

Bachelor’s degree in security-related field

Associate degree with 3 years security experience

HS/GED with 5 years security experience

Tools

Microsoft Office

Job description

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans- to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

• Medical:Multiple plan options.
• Dental:Delta Dental or reimbursement account for flexible coverage.
• Vision:Affordable plan with national network.
• Pre-Tax Savings:HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

Responsibilities

Mayo Clinic Senior Security Officers provide a professional level of customer service, security presence and response. A Senior Security Officer will proactively patrol Mayo Clinic property to deter crime and undesirable behaviors while building trusted relationships with staff; Responds to security and other emergency incidents to ensure safety of occupants and enforce Mayo policies; Prepares accurate and timely incident reports; May use a security vehicle to proactive patrol and respond to incidents.

A Senior Security Officer adapts to unpredictable and stressful situations while demonstrating professionalism; manages verbal and physical aggression using verbal de-escalation techniques; manages physical violence using self-defense, control and restraint techniques, including handcuffing or medical restraints; responds to emergency crises effectively and professionally.; exhibits good judgment, maturity, initiative, tact and diplomacy when dealing with people during stressful situations. A Senior Security Officer must exercise sound independent judgment in both emergency and routine situations.

A Senior Security Officer is responsible to deter terrorist activity and/or violent attacks through patrolling and searching for suspicious behavior and suspicious items utilizing the tactics and techniques taught in Behavior Detection Officer Certification Training. In addition, the Senior Security Officer must be able to conduct effective customer friendly security interviews to confirm or refute the suspicious behaviors detected.

A Senior Security Officer assists in overseeing the activities and supervision of security officers on an assigned shift by providing input, recommending appropriate action and dissemination of information. They provide input into staff appraisals and assist with leadership functions.

This vacancy is not eligible for sponsorship / we will not sponsor or transfer visas for this position.

During the selection process, you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question - Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps.

Qualifications

Bachelor’s degree with one year security, healthcare, corrections, law enforcement or military experience or Associates degree with three years security, healthcare, corrections, law enforcement or military experience or HS/GED with five years security, healthcare, corrections, law enforcement or military experience.

Experience with Microsoft Office software applications; able to work independently and act decisively under difficult circumstances; ability to work collaboratively in a team-environment; able to effectively prioritize tasks and manage time; able to recognize and react to health conditions, symptoms and injuries and to apply first aid/basic life support; requires strong sense of customer service and interpersonal skills to interact with patients, visitors and employees; ability to relate positively with people; requires strong written and verbal skills; strong problem solving skills are necessary. Has the ability to read and communicate effectively in a pleasant, courteous, professional, and friendly manner while being firm when the occasion demands; sufficient muscle movement strength and coordination to perform self-defense, control and restraint techniques.

Preferred experience with healthcare security to include knowledge of assessments of security sensitive and/or high-risk areas, healthcare specific security processes to include delivering security service in a non-ferrous workspace, and/or a sterile workspace (including don/doff of protective clothing), experience supporting decontamination activities related to chemical spills/contamination. Preferred experience with fire protections systems and responding to fires in office-setting and healthcare settings; Preferred experience with healthcare specific security systems designed to safeguard infants and prevent infant abductions. Preferred experience in protecting work environments from obvious information leakage resulting in HIPAA violations.

Must have and maintain a valid driver's license and acceptable driving record in accordance with Mayo Clinic Policy; must have or obtain within 6 months International Association for Healthcare Security and Safety (IAHSS) Advanced Level Healthcare Security Officer certification ; Must have BLS certification and Stop The Bleed training; must have Verbal Judo or equivalent verbal de-escalation certification; must have AVADE Level 2 certification or equivalent self-defense training; must have AVADE Level 3 certification or equivalent control techniques training; must have AVADE Handcuffing certification or equivalent training; must have Bronze Quality Level certification or equivalent quality improvement training; must have Behavior Detection Officer certification or equivalent training; must have current Taser qualification; may be required to obtain firearms qualification and certification.

Exemption Status

Nonexempt

Compensation Detail

$32.39 - $43.73/ hour; Education, experience and tenure may be considered along with internal equity when job offers are extended.

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

80

Schedule Details

12 hour shifts available: 12-hour shifts available, days and nights with every other weekend, based on the needs of the department.

Weekend Schedule

Based upon departmental needs.

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives.

Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the 'EOE is the Law'. Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

Recruiter

Lynnette Fleshman