Senior Healthcare SaaS Implementation Lead

Bertelsmann-Jobs; Morrisville (NC); Hybrid; USD 55.000 - 70.000; Vollzeit

Zusammenfassung

Relias in Morrisville, NC is hiring a Senior Implementation Consultant to manage end-to-end onboarding for multiple Relias products for mid-market and enterprise healthcare customers. You’ll set up configurations, drive cross-functional teams, and manage project plans from post‑sale to launch, ensuring on-time delivery within scope and budget.

The role requires 3+ years in PM and SaaS implementation, strong stakeholder management, and the ability to deploy AI-enabled improvements across business

Qualifikationen

• Bachelor’s Degree with 3+ years in project management on customer-facing projects.
• 3 years of implementation experience with SaaS-based products.
• Experience with project management tools, methodologies, and software.
• Ability to manage client relationships to achieve mutual success.
• Ability to work collaboratively in an inclusive and productive team environment.
• Proactive, independent action and progress without explicit instruction.
• Experience implementing and optimizing AI technologies in business processes.

Aufgaben

• Manage the customer implementation of the Relias Platform for multiple solutions.
• Drive internal resources across Relias, including technical, clinical, change management, and account teams.
• Develop detailed project plans with scope, milestones, dependencies, timelines, and contingencies.
• Use tools and best practices to ensure on-time delivery; identify risks and coordinate mitigations.
• Lead project reviews, provide status reports, and keep projects on schedule and budget.
• Build rapport with customers and develop positive relationships.
• Utilize implementation documentation and toolkits; configure products to specifications.
• Provide technical support to customers throughout the implementation.
• Conduct platform training sessions for internal and external customers as required.
• Maintain process documentation and update SharePoint site.
• Act as liaison to other departments as assigned; assist sales support and RFP responses.
• Other duties as assigned.

Kenntnisse

Project management

Client relationships

Team collaboration

AI integration

Ausbildung

Bachelor's Degree

Tools

PM software

Jobbeschreibung

Relias in Morrisville, NC is hiring a Senior Implementation Consultant to manage end-to-end onboarding for multiple Relias products for mid-market and enterprise healthcare customers. You’ll set up configurations, drive cross-functional teams, and manage project plans from post‑sale to launch, ensuring on-time delivery within scope and budget.

The role requires 3+ years in PM and SaaS implementation, strong stakeholder management, and the ability to deploy AI-enabled improvements across business