Senior Implementation Consultant

Relias; Morrisville (NC); Hybrid; USD 55,000 - 70,000; Full time

Job summary

Relias LLC in North Carolina seeks a Senior Implementation Consultant to lead end-to-end onboarding for multiple Relias products, from post-sale to launch, including technical setup and project plans.

You will coordinate across technical, clinical, change management, and account teams, develop detailed plans, manage timelines, and ensure successful implementations for mid-market and enterprise healthcare customers.

Qualifications

• Bachelor’s degree required.
• 3+ years in project management and SaaS implementations.
• Ability to manage and nurture client relationships for mutual success.
• Ability to work with cross-functional teams towards common goals.

Responsibilities

• Manage customer implementation of Relias Platform across multiple solutions.
• Coordinate with technical, clinical, change management and account teams.
• Develop detailed project plans with milestones, timelines and contingencies.

Skills

Project management

SaaS implementation

Client relationship management

Cross-functional collaboration

Proactive mindset

AI integration

Education

Bachelor’s Degree

Tools

Project management software

Job description

Senior Implementation Consultant

Relias LLC

USD 55,000 - 70,000 (Yearly)

Company Description

Are you looking for a high energy, strategic, and fast-paced position with an impactful and mission-driven company? Join Relias, the company changing lives throughout the world by helping healthcare organizations improve their clinical and financial outcomes!

Job Description

The Senior Implementation Consultant is responsible for managing the end-to-end onboarding process for new and existing customers for the implementation of multiple Relias products and solutions. The customer base will be mid-market and enterprise healthcare customers with one or more Relias products and solutions. This role will manage customer onboarding from post-sale to launch and which will include the technical set up and configuration of Relias products, and management of the overall project plan.

WHAT YOU’LL DO:

• Manage the customer implementation of the Relias Platform for multiple solutions
• Command and drive internal resources across Relias, including technical, clinical, change management, and account management teams
• Develop detailed project plans, identifying scope, milestones, dependencies, timelines, and contingency plans
• Utilize tools and project management practices to ensure on-time delivery and effective communication and collaboration, both internally and externally; identify and manage risks and issues, and work with internal teams for mitigation
• Lead project reviews, provide status reports, and ensure the project remains on schedule, within scope, and within budget
• Develop and foster positive relationships and build rapport with customers
• Utilize current and best-practice implementation documentation and toolkits
• Configure contracted products and solutions to customer specifications
• Provide technical support to customers throughout the duration of the implementation as required
• Conduct platform training sessions in various settings for internal and external customers as required
• Ensure process documentation is developed and maintained
• Ensure department SharePoint site is kept up to date
• Act as liaison to other departments as assigned
• Assist department manager with sales support (e.g., demonstrations of solutions to new and existing customers, customer calls)
• RFP response support
• Other duties as assigned

Qualifications

YOU’VE GOT WHAT IT TAKES IF YOU HAVE:

• Bachelor’s Degree
• 3 years in project management managing customer-facing projects; 3 years in implementing SaaS-based products and solutions; experience with project management tools, methodologies, and software
• Ability to effectively manage and nurture client relationships to achieve mutual success
• Ability to work effectively and harmoniously with others towards a common goal, fostering an inclusive and productive work environment
• Ability and willingness to take independent action, show proactive behavior, and drive progress without being explicitly instructed or directed
• Ability to implement, integrate, and optimize artificial intelligence technologies within business processes
• Ability to assess information, evaluate options, and make effective, timely decisions through unbiased analysis

IT WOULD BE NICE IF YOU:

• 3 years in project management managing customer-facing projects
• 3 years implementing SaaS-based products and solutions
• Experience with project management tools, methodologies, and software

Additional Information

Relias is an Equal Opportunity Employer and a Drug-Free workplace. Relias welcomes and encourages applications from people with disabilities and is happy to make reasonable accommodations in all aspects of the selection process. If you are an individual with a disability and require reasonable accommodation to complete any part of the job application process, please visit our career page for instructions.

Relias values collaboration and wants to ensure that our team members have opportunities to work with their teams regularly for professional development opportunities. Our flexible hybrid work environment requires that you live in the state of North Carolina, within a commutable distance to our office (~1-hour commute). You would be expected to work in our Morrisville, NC Headquarters approximately 30/40 days per quarter.

All your information will be kept confidential according to EEO guidelines.

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