Office Manager

Humanitary Medical Center Inc; Kissimmee (FL); Sur place; USD 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Paid holidays

401 (k) Plan

PTO (Paid Time Off)

Employee Assistance Program

Health Insurance

Voluntary Life Insurance

On-the-job training

Bonus opportunities

Résumé du poste

Humanitary Medical Center Inc. in Kissimmee, FL is seeking an experienced Office Manager to oversee clinical and administrative operations, supporting profitability and patient satisfaction. You will collaborate with the executive team to set goals, monitor performance, and guide staff development.

The role requires strong leadership, bilingual English/Spanish communication, and experience with managed care processes, eCW, and HIPAA compliance to ensure confidential, high-quality care.

Qualifications

• Bachelor's degree is preferred.
• Prior leadership experience in a Managed Care Industry is required; requires a minimum of 5 years in combination with meeting education requirements.
• Must be fluent in English and Spanish.
• Experience with eCW strongly preferred.
• Managed Care experience preferred.
• HEDIS/MRA experience preferred.
• Excellent communication skills in both written and verbal forms, including proper phone etiquette.
• Ability to work with various levels of organizational members and diverse populations.
• Good organizational and time management skills for multiple priorities, time constraints and large volumes of work.
• Ability to exercise sound judgment and problem-solving skills.

Responsabilités

• Directs the internal practice operations; creates benchmarks, tracks and reports progress, research process improvements/efficiencies, recommends and implements changes.
• Works closely with the Medical Director, practice supervisors, and the Regional Director, to ensure appropriate levels of competencies, skill levels, educational and experiential backgrounds.
• Works with staff supervisors, Medical Director and HR to address personnel issues.
• Works respectfully with management, staff, patients, and vendors; handling escalated issues as needed.
• Monitors monthly statistical reports, practice trends, and develops actions plans accordingly.
• Participate in new business development when appropriate.
• Maintains complete knowledge of office services, equipment, and manual systems.

Connaissances

Bilingual English/Spanish

Leadership experience

Communication skills

Organizational skills

Problem-solving

Formation

Bachelor's degree

Outils

eCW

Description du poste

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Office Manager

Full Time Kissimmee, FL, US

Job Summary

The Center Manager is responsible for working with the Executive team (VPs, CEO, HR) to oversee the clinical and administrative aspects of the practice, including practice profitability, revenue goals, overall satisfaction, leadership, patient care, and more.

Responsibilities:

• Directs the internal practice operations; creates benchmarks, tracks and reports progress, research process improvements/efficiencies, recommends and implements changes.
• Works closely with the Medical Director, practice supervisors, and the Regional Director, to ensure appropriate levels of competencies, skill levels, educational and experiential backgrounds.
• Works with staff supervisors, Medical Director and HR to address personnel issues.
• Works respectfully with management, staff, patients, and vendors; handling escalated issues as needed.
• Monitors monthly statistical reports, practice trends, and develops actions plans accordingly.
• Participate in new business development when appropriate.
• Maintains complete knowledge of office services, equipment, and manual systems.

Maintains strict patient and associate confidentiality in compliance HIPAA guidelines.

• Serves as a role model, by demonstrating exceptional ability to take on additional responsibilities.
• All other duties as assigned.

Minimum Qualifications:

• Bachelor's degree is preferred.
• Prior leadership experience in a Managed Care Industry is required; requires a minimum of 5 years in combination with meeting education requirements.
• Must be fluent in English and Spanish.
• Experience with eCW strongly preferred.
• Managed Care experience preferred.
• HEDIS/MRA experience preferred.
• Excellent communication skills in both written and verbal forms, including proper phone etiquette.
• Ability to work effectively with various levels of organizational members and diverse populations.
• Good organizational and time management skills for multiple priorities, time constraints and large volumes of work.
• Ability to exercise sound judgment and problem-solving skills.

Benefits offered

• Paid holidays
• 401 (k) Plan
• PTO (Paid Time Off)
• Employee Assistance Program
• Health Insurance
• Voluntary Life Insurance
• On-the-job training
• Bonus opportunities

Humanitary Medical Center Inc. complies with all federal, state, and local laws prohibiting employment discrimination of any kind. Humanitary Medical Center Inc. is an at-will employer and can terminate its employment relationship at any time, with or without cause, and without notice.