Senior Healthcare IT Integration Lead

Becton, Dickinson and Company; Irvine (CA); On-site; USD 115,000 - 184,000; Full time

Job summary

Becton, Dickinson and Company in Irvine, CA is seeking a Manager, Technical Product Integration to lead the implementation, integration, and ongoing adoption of BD APM’s connected healthcare solutions across health systems and hospital IT teams.

The role requires strong technical expertise in healthcare IT integration, a passion for customer success, and the ability to drive deployment, training, and upgrades while optimizing clinical workflows and ensuring long-term product adoption.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering, Healthcare Informatics, or a related field.
• 5+ years of experience supporting healthcare software products, system integrations, or healthcare IT environments at a hospital, IDN, or health system level.
• Experience implementing and supporting SaaS applications and enterprise software solutions.
• Strong understanding of healthcare workflows, IT infrastructure, and clinical environments.

Responsibilities

• Serve as the primary technical advisor for customers during implementation, configuration, deployment, and ongoing support of BD APM capital and software solutions.
• Lead the resolution of complex technical issues and escalations, partnering with Engineering, Product Management, Sales, and Marketing to drive timely solutions.
• Build strong customer relationships that increase product adoption, drive customer satisfaction, and support long-term retention.
• Collaborate with APM R&D, Marketing, and Product Security to develop customer-facing product statements for IT/IS questionnaires and product reviews.
• Develop and deliver technical and clinical training programs for customers, including clinicians, biomedical engineering teams, and hospital IT staff.
• Analyze support trends and recurring issues to identify opportunities for process improvements and reduce escalations.
• Plan and execute software and firmware upgrades while minimizing disruption to customer clinical and operational workflows.
• Collaborate with hospital IT and EMR teams to integrate BD APM solutions with electronic medical record (EMR) platforms.
• Provide consulting and subject matter expertise to help customers expand system utilization and maximize the value of BD's technology solutions.
• Lead and mentor team members while promoting continuous improvement and customer-centric service delivery.
• Support additional projects and initiatives as assigned.

Skills

Healthcare IT

SaaS experience

Customer-facing

Software integration

Education

Bachelor’s degree in IT/CS/Engineering

Tools

Windows Server

Linux

SQL

XML/HTML/SOAP

EMR integration tools

Job description

Becton, Dickinson and Company in Irvine, CA is seeking a Manager, Technical Product Integration to lead the implementation, integration, and ongoing adoption of BD APM’s connected healthcare solutions across health systems and hospital IT teams.

The role requires strong technical expertise in healthcare IT integration, a passion for customer success, and the ability to drive deployment, training, and upgrades while optimizing clinical workflows and ensuring long-term product adoption.