Senior Healthcare IT Change & Incident Lead

Oracle Corporation; United States; On-site; USD 130,000 - 170,000; Full time

Job summary

Oracle Health is seeking a Senior Support Services Owner to oversee change and incident management for a key healthcare IT client site. You will act as the primary advisor, manage incidents, changes, defects, and enhancements, and ensure a seamless experience for clinicians and administrators.

You will collaborate with technical teams and client stakeholders, monitor service levels, and communicate clearly to drive client satisfaction and adoption of the electronic health system.

Qualifications

• 5+ years in healthcare IT client-facing roles, specializing in EHR/EMR systems (Cerner Millennium experience is highly valued).
• Experience managing change and incident processes in a clinical or healthcare setting.

Responsibilities

• Serve as the primary contact and trusted advisor for all change and incident management at a key client site.
• Oversee the full lifecycle of system incidents and defects, from logging to resolution, ensuring clear communication and compliance with SLAs.
• Manage change requests and system enhancements, collaborating with technical teams and client stakeholders.
• Analyze system trends and client feedback to identify opportunities for process and performance improvements.
• Develop effective communication strategies, keeping client leaders and end users informed with timely updates, presentations, and reports.

Skills

ITIL practices

Client communication

Change management

Incident management

Healthcare IT

Job description

Oracle Health is seeking a Senior Support Services Owner to oversee change and incident management for a key healthcare IT client site. You will act as the primary advisor, manage incidents, changes, defects, and enhancements, and ensure a seamless experience for clinicians and administrators.

You will collaborate with technical teams and client stakeholders, monitor service levels, and communicate clearly to drive client satisfaction and adoption of the electronic health system.