Senior Healthcare Experience & CAHPS Specialist

Qualtrics; Chicago (IL); Híbrido; USD 74.000 - 89.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comprehensive Health & Wellness

Continuous Learning & Mentorship

Generous Paid Time Off

401(k) Retirement Plan

Descripción de la vacante

Qualtrics in the United States (Illinois) seeks a Senior Client Support Analyst to lead frontline expert management of complex healthcare accounts, focusing on patient experience surveying, data collection workflows, and CAHPS compliance.

Collaborating with advisory, account, and technical teams, you will ensure requests are met on time, configurations deliver value, and you’ll mentor new associates while driving cross‑departmental improvements.

Formación

• 2–4+ years of client-facing account experience.
• Bachelor’s degree required.
• Proficient with Microsoft Office (Excel, Word, Outlook).
• Ability to analyze budgets and contract details to plan surveys.

Responsabilidades

• Manage strategic portfolios for patient experience solutions across complex accounts.
• Ensure CAHPS data collection compliance and monitoring.
• Educate clients on data collection processes during calls.
• Lead cross-departmental projects to improve support processes.
• Mentor and cross-train associates across product suites.

Conocimientos

Client support

Account management

Data analysis

Cross-functional collaboration

Educación

Bachelor’s degree

Herramientas

Excel

Word

Outlook

Descripción del empleo

Qualtrics in the United States (Illinois) seeks a Senior Client Support Analyst to lead frontline expert management of complex healthcare accounts, focusing on patient experience surveying, data collection workflows, and CAHPS compliance.

Collaborating with advisory, account, and technical teams, you will ensure requests are met on time, configurations deliver value, and you’ll mentor new associates while driving cross‑departmental improvements.