Head of Client Success, Healthcare (Remote)

NK Consultancy LLC; Houston (TX); On-site; USD 75,000 - 110,000; Full time

Job summary

NK Consultancy is seeking a Client Success Manager to lead our Client Services team and drive measurable outcomes for healthcare clients. You will mentor CSRs, resolve complex client issues, and partner with operations to ensure every client achieves their goals.

This leadership role requires coordinating across account managers, implementation, and field teams, with travel up to 25% and a focus on client satisfaction and process improvements.

Qualifications

• 3+ years in customer service management, account support, or client services (healthcare, staffing, or service-based industries preferred).
• Proven ability to manage and mentor a team.
• Strong communication skills—both with internal stakeholders and clients.
• Problem-solving mindset: you see complaints as opportunities to improve systems.
• Willingness to travel up to 25% and to work directly with clients in the field.
• Organized, detail-oriented, and comfortable in a fast-paced environment.

Responsibilities

• Build a Client Services team: Mentor, train, and support CSRs to deliver exceptional service
• Be the escalation expert: Solve complex client issues and guide your team through tough situations
• Bridge sales & operations: Coordinate between account managers, implementation, and field teams to ensure seamless client experiences
• Drive client feedback: Collect insights from the field and translate them into operational improvements

Skills

Leadership

Team mentorship

Communication

Problem solving

Organizational skills

Travel readiness

Job description

NK Consultancy is seeking a Client Success Manager to lead our Client Services team and drive measurable outcomes for healthcare clients. You will mentor CSRs, resolve complex client issues, and partner with operations to ensure every client achieves their goals.

This leadership role requires coordinating across account managers, implementation, and field teams, with travel up to 25% and a focus on client satisfaction and process improvements.