Senior Health Navigator: Compassionate Care & Coordination

One Medical; Puyallup (WA); Vor Ort; USD 29.000 - 42.000; Vollzeit

Benefits dieser Stelle

Paid sabbatical

Free One Medical memberships

Employee Assistance Program

Medical, Dental and Vision plans

Pre-Tax commuter benefits

PTO cash outs

Zusammenfassung

One Medical in Washington state is hiring a Health Navigator to join our primary care team focused on the Senior Health population. You will connect with patients and families, support preventive, chronic, and acute care needs, and act with empathy in a fast-paced clinical setting.

This role is similar to a Medical Assistant with an emphasis on human-centered care. You will work closely with providers to coordinate care, take vitals, assist with screenings, schedule referrals, and help maintain

Qualifikationen

• At least 1 year of experience in a high touch customer service or patient-facing role in a healthcare setting.
• Strong written and verbal communication skills.
• Experience working on collaborative, diverse and feedback-driven multi-disciplinary teams.
• Proven track record of persisting through change and staying proactive under pressure.
• Proficiency in computer technology such as typing, navigating the internet and using multiple software systems.

Aufgaben

• Capture relevant information about the patient’s health and healthcare experience while rooming patients, taking vitals, administering point-of-care testing, and performing standard age and condition-appropriate screening assessments.
• Assist with the coordination of post-visit care by scheduling appointments with specialists, coordinating referrals, and sharing information to the patient’s internal and external care team.
• Collaborate with providers to monitor the health of a panel of patients and determine if they are up to date on preventive measures.
• Participate in the daily operations of a primary care practice, such as answering incoming phone calls, responding to emails, assisting with front desk inquiries, and ensuring the general upkeep of the clinical space.
• Assist in providing patient education on chronic disease management and coach patients using an action-planning model based on motivational interviewing techniques.
• Provide anticipatory preventive guidance to families with children by establishing healing relationships with members and families.

Kenntnisse

Customer service experience

Communication skills

Team collaboration

Adaptability to change

Computer literacy

Jobbeschreibung

One Medical in Washington state is hiring a Health Navigator to join our primary care team focused on the Senior Health population. You will connect with patients and families, support preventive, chronic, and acute care needs, and act with empathy in a fast-paced clinical setting.

This role is similar to a Medical Assistant with an emphasis on human-centered care. You will work closely with providers to coordinate care, take vitals, assist with screenings, schedule referrals, and help maintain