Health Navigator: Compassionate Medical Assistant for Seniors

One Medical; Paradise Valley (AZ); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Paid sabbatical

Free One Medical memberships

Employee Assistance Program

Medical, Dental and Vision plans

Pre-Tax commuter benefits

PTO cash outs

Job summary

One Medical in Phoenix, AZ is hiring a Health Navigator (Medical Assistant) to support a Senior Health patient panel with preventive, chronic and acute care needs. The role emphasizes human-centered, empathetic care and strong patient relationships.

You will work within an integrated primary care team to improve healthcare outcomes, coordinate care, and help patients navigate services while delivering a high-quality in-office experience.

Qualifications

• At least 6 months of experience in a high touch patient-facing role in healthcare.
• Graduated from an accredited postsecondary program (CAAHEP/ABHES) or completed MA training.
• Medical Assistant certification from a recognized certifying body.
• Strong written and verbal communication skills.
• Experience collaborating in diverse, feedback-driven teams.
• Proven ability to adapt and take initiative under pressure.
• Proficiency with typing, internet navigation and multiple software systems.

Responsibilities

• Room patients, take vitals, perform point-of-care testing and screenings.
• Coordinate post-visit care: schedule specialists, manage referrals, share information with care teams.
• Monitor preventive measures for a patient panel in collaboration with providers.
• Support front desk tasks: calls, emails, inquiries, and space upkeep.
• Educate patients on chronic disease management and coach using motivational interviewing techniques.
• Provide anticipatory guidance to families with children.

Skills

Customer-facing experience

Strong communication

Team collaboration

Adaptability

Tech proficiency

Attention to detail

Empathy and patient focus

Education

CAAHEP/ABHES accreditation or MA training

MA certification (NCAC/ANSI accredited)

Job description

One Medical in Phoenix, AZ is hiring a Health Navigator (Medical Assistant) to support a Senior Health patient panel with preventive, chronic and acute care needs. The role emphasizes human-centered, empathetic care and strong patient relationships.

You will work within an integrated primary care team to improve healthcare outcomes, coordinate care, and help patients navigate services while delivering a high-quality in-office experience.