Senior Health Insurance Navigator

HAHHH; Marlborough (MA); On-site; USD 65,000 - 90,000; Full time

Job summary

HAHHH seeks a Lead Financial Counselor (CAC) to supervise a team of counselors and oversee the health coverage assistance process for patients and community members. You will prioritize workflow, assess eligibility, and coordinate enrollment through the Health Connector, MassHealth, and related programs.

The role requires CAC certification, an associate degree or equivalent healthcare/accounts experience, and strong communication skills.

Qualifications

• Associates degree or three years’ healthcare/accounts receivable experience required.
• CAC certification required; recertification training and privacy/security compliance mandatory.
• Experience with third-party collections and government programs preferred.

Responsibilities

• Oversee a group of Financial Counselors and manage workflow.
• Interview, screen and assess applicants for program eligibility.
• Determine qualification for affordable health coverage and tax credits.
• Facilitate enrollment through Health Connector/HIX and other programs.
• Liaise with MassHealth, Health Connector and Health Safety Net to resolve issues.

Skills

Communication skills

English proficiency

Customer service

Software & scheduling tools

Independent work

Education

Associates Degree in Business or Social Services

CAC Certification

Tools

EPIC

Job description

HAHHH seeks a Lead Financial Counselor (CAC) to supervise a team of counselors and oversee the health coverage assistance process for patients and community members. You will prioritize workflow, assess eligibility, and coordinate enrollment through the Health Connector, MassHealth, and related programs.

The role requires CAC certification, an associate degree or equivalent healthcare/accounts experience, and strong communication skills.